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NICE's New Customer Service and Some More Info!


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#1 Brett

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Posted 01 May 2012 - 03:03 PM

NICE's customer service has really gone downhill now, since April 8th. I sent an e-mail to NICE 8 days ago and just got a response today. And not from the Veolia personnel I sent it to, but from someone random, going by the name Latoya PIPPINS (yes that's the correct capitalization per the e-mail).
And more than half my questions were ignored which leads me to even more suspicion.

This is at the bottom of NICE e-mails now, and I'll ignore it just to inform you all of any NICE information I have because they have nothing to hide, right? RIGHT?

The information contained in this e-mail, and any attachment, is confidential and is intended solely for the use of the intended recipient. Access, copying or re-use of the e-mail or any attachment, or any information contained therein, by any other person is not authorized. If you are not the intended recipient please return the e-mail to the sender and delete it from your computer. Although we attempt to sweep e-mail and attachments for viruses, we do not guarantee that either are virus-free and accept no liability for any damage sustained as a result of viruses.


And some NICE information:

- All of NICE's buses should be wrapped within the next 18 months. All buses are wrapped, none are painted.

- NICE asks that you take note of any buses that have graffiti or any sort of damage on them and e-mail them so they can contact the Maintenance crew and have the specified buses cleaned.

- And finally, Jones Beach info: There will be only one Jones Beach route this summer (bummer, sorry N87) which will start on Memorial Day weekend and run up until Labor Day weekend. Buses will be timed with the LIRR arrivals. In addition, NICE will be running service to and from all headline concerts. The Jones Beach schedules and more information will be on our website at NICEBUS.com in two weeks.
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#2 PinePower

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Posted 01 May 2012 - 05:21 PM

I'm not at all suprised of the delays in responses from customer service, they've probably been inundated with complaints about the April 8th changes and other unreliability issues. It's not suprising they are just running the one Jones Beach route, I just hope they have enough buses on it, because it was crowded and rowdy enough when the (MTA) was running it.
I hate Freeport so I pretty much stopped going to Jones Beach when the N87 was cut.

Edited by PinePower, 01 May 2012 - 05:22 PM.

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#3 Orion VII 4 Life

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Posted 01 May 2012 - 08:32 PM

Big mistake they made with the N88. If they want to base the schedules on train arrivals, then at least have around 3 buses pull up whenever a train comes depending on the time of day.
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#4 KeystoneRegional

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Posted 02 May 2012 - 12:04 AM

Yeah, they should have so many email backed up in their system, hopefully stuff gets back to normal for the n21/23/27/24/78/79 routes in June [perhaps the next service "adjustments"], however I doubt it since what I am seeing is Veolia is on the track to get Nassau's bus system to a skeleton system, ridership on intra-county routes are getting screw'd with by the April-08th-2012 service cuts, eventually only the n4, n6, n20, n22, n24, n31/32 and n33 will be existent since it's the routes that connect to the NYC Subway. If I am correct, these ridership-killing changes on the 08th of April won't be reversed this Summer during the next round, but god I hope I am not correct, however I still doubt I would be incorrect.
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#5 Amtrak7

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Posted 02 May 2012 - 05:56 AM

That email footnote means that it was sent through somebody's corporate email account, not through dedicated customer service management software. You can follow up simply by replying.

There are rumors of more cuts in the summer.
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#6 PinePower

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Posted 02 May 2012 - 02:34 PM

That email footnote means that it was sent through somebody's corporate email account, not through dedicated customer service management software. You can follow up simply by replying.

There are rumors of more cuts in the summer.


Yeah Keystone is right, I see the strategy now. Cut service on intra-Nassau routes to drive away riders, so they can be cut more as ridership drops. They probably hope to get ridership down to 50,000 a day by this time next year. In the end it will look like the (MTA) plan after all, probably worse.
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#7 Brett

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Posted 02 May 2012 - 02:49 PM

And Veolia is blamed for all this, when it all comes down to Nassau County's negligence to pay a substantial amount of money for it's bus service.
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#8 checkmatechamp13

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Posted 02 May 2012 - 04:55 PM

Yeah, they should have so many email backed up in their system, hopefully stuff gets back to normal for the n21/23/27/24/78/79 routes in June [perhaps the next service "adjustments"], however I doubt it since what I am seeing is Veolia is on the track to get Nassau's bus system to a skeleton system, ridership on intra-county routes are getting screw'd with by the April-08th-2012 service cuts, eventually only the n4, n6, n20, n22, n24, n31/32 and n33 will be existent since it's the routes that connect to the NYC Subway. If I am correct, these ridership-killing changes on the 08th of April won't be reversed this Summer during the next round, but god I hope I am not correct, however I still doubt I would be incorrect.


The N40/41 are the cheapest routes in the system to operate, so at the very least, you're guaranteed that there'd be some intracounty service. The N15 also performs just as well as the Queens-Nassau routes.
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#9 Amtrak7

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Posted 02 May 2012 - 08:40 PM

What a bare minimum service could look like (woefully inadequate!):

-N22
-N20
-N6
-N4
-N40
-N49
-N71
-N19 to Sunrise Mall
-N15
-N32
-N55
-N25
-N27
-N74 rush hours only
-N79 limited service

Edited by Amtrak7, 02 May 2012 - 08:40 PM.

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#10 PinePower

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Posted 02 May 2012 - 09:01 PM

And Veolia is blamed for all this, when it all comes down to Nassau County's negligence to pay a substantial amount of money for it's bus service.


True, but they could've left some routes alone while cutting others. The original plan was the whole elimination of routes, which would've been better than messing with service on the 6,21,23,27,and 31/32. If I were in Veolia's shoes the N47, N62, N73, and N80 would've been goners. The N36,N45,N51, and N74 would run rush hours only. And 50% of N19 trips would end at Sunrise Mall. In email communication that I had with Mr.Setzer, he kept saying how elimination of routes is not the way they work, and that they'd rather alter service across the board than eliminate any routes. Which in my opinion is completely unfair to riders on well patronized routes. I had respect for Veolia but lost that when I saw their April 8 service changes. But now I believe this is all a NICE smokescreen, Mangano and Veolia have an arrangement to frustrate riders and drive down ridership, so more service can be cut so that eventually what routes remain only run once an hour. That way Nassau can pay even less into the bus system, and Veolia has a handsome profit. Another bus driver I know told me that he's known several people who have lost their jobs or been moved to other jobs because of the changes because they are always late for work now. We all know what will be left after all the cuts are made, and those guys won't ever be complaining. :(

Edited by PinePower, 02 May 2012 - 09:03 PM.

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#11 KeystoneRegional

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Posted 03 May 2012 - 03:16 AM

Yeah Keystone is right, I see the strategy now. Cut service on intra-Nassau routes to drive away riders, so they can be cut more as ridership drops. They probably hope to get ridership down to 50,000 a day by this time next year. In the end it will look like the (MTA) plan after all, probably worse.


Well, Veolia's plan is understandable but the realignments are super odd, that is why I think it would be worse than the (MTA) because it's not just complete route cuts, it's going to completely screw up a rider's commute kinda.

And Veolia is blamed for all this, when it all comes down to Nassau County's negligence to pay a substantial amount of money for it's bus service.


Yes, Mangano and Schmitt thinks it's wise no to pay a bus system, I even hear businesses suffering because of these bus cuts. Obviously Veolia and the (MTA) doesn't need to blame, Mineola needs the blame.

The N40/41 are the cheapest routes in the system to operate, so at the very least, you're guaranteed that there'd be some intracounty service. The N15 also performs just as well as the Queens-Nassau routes.


Regardless of cheap or not, I think the N40/41 will be basically a hub loop and the N15 perhaps just connecting Roosevelt Field with Rockville Centre then Lynbrook so people can take the LIRR down to Long Beach.

What a bare minimum service could look like (woefully inadequate!):

-N22
-N20
-N6
-N4
-N40
-N49
-N71
-N19 to Sunrise Mall
-N15
-N32
-N55
-N25
-N27
-N74 rush hours only
-N79 limited service


I still see some more routes on that list gone, and where did the n23 and n24 go?

True, but they could've left some routes alone while cutting others. The original plan was the whole elimination of routes, which would've been better than messing with service on the 6,21,23,27,and 31/32. If I were in Veolia's shoes the N47, N62, N73, and N80 would've been goners. The N36,N45,N51, and N74 would run rush hours only. And 50% of N19 trips would end at Sunrise Mall. In email communication that I had with Mr.Setzer, he kept saying how elimination of routes is not the way they work, and that they'd rather alter service across the board than eliminate any routes. Which in my opinion is completely unfair to riders on well patronized routes. I had respect for Veolia but lost that when I saw their April 8 service changes. But now I believe this is all a NICE smokescreen, Mangano and Veolia have an arrangement to frustrate riders and drive down ridership, so more service can be cut so that eventually what routes remain only run once an hour. That way Nassau can pay even less into the bus system, and Veolia has a handsome profit. Another bus driver I know told me that he's known several people who have lost their jobs or been moved to other jobs because of the changes because they are always late for work now. We all know what will be left after all the cuts are made, and those guys won't ever be complaining. :(


This is the reason why I believe Veolia is screwing with riders, at the end, rich and upper middle class people are just going to go for cabs, the rest the LIRR. What I've heard on the news and from many locals are that local small businesses are hurting because of these service adjustments. And some are hurting pretty badly because of lost customers due to transportation access problems. Some are even down 50+%. Mangano, Schmitt and Veolia have a corruption scheme going on, they all have an arrangement. In my opinion, Mangano's privatizing the sewer system is also trying to get Veolia to run it. At the end only Nassau Hub and the big corporation stores are going to benefit, local businesses and residents will not. Talk about saving taxpayer money and destroying the economy at the same time, smh @ Mangano.
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#12 VWM

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Posted 03 May 2012 - 02:15 PM

What a bare minimum service could look like (woefully inadequate!):

-N22
-N20
-N6
-N4
-N40
-N49
-N71
-N19 to Sunrise Mall
-N15
-N32
-N55
-N25
-N27
-N74 rush hours only
-N79 limited service

add the n23/24/43/16X, and possibly the n51 rush hours only
they would most likely put the n19 to Amityville, based on what they did with the n55.

Edited by VWM, 03 May 2012 - 02:16 PM.

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#13 qjtransitmaster

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Posted 19 May 2012 - 02:23 AM

you negative fools look closer at the routes they made some mistakes however you are really overblowing shit
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#14 Q23 Central Terminal

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Posted 19 May 2012 - 12:33 PM

you negative fools look closer at the routes they made some mistakes however you are really overblowing shit

Some people wont stay calm because NICE is proposing another round of schedule changes June 24, and who knows what will happen! If they touch the n6 one more time, all I CAN say is: Go to the LIRR. Might not be the cheapest way of travel in some cases, but you'll have a one seat ride, and cozy seats, which means it's worth it. The n6/21/23/27 is getting worse day by day, as well as the n31/32. The n4 has the LIRR as an alternative, as well as a portion of the n27, and the n19. People want the most convienet mode of transportation for them, but that doesn't mean do a cut that will destroy the country. If Nassau wasn't seperated from Queens 224 years ago, The MTA would probably be running it, and at a much better rate. I'm not trying to get into history right now but whatever, Nassau wont pay up. Every year when the MTA ran LIB, The State had to bail them out since Nassau didn't give a damn about our 2 cents. Now, this situation might blow up any minute with NICE and the county.The MTA didn't ever think about eliminating the N27/N23 , BUT NICE DID. People have to get new jobs for this. And we are overblowing s**t?!

Edited by Q23 Central Term, 19 May 2012 - 12:34 PM.

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#15 FamousNYLover

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Posted 19 May 2012 - 09:15 PM

Same goes for N20. N20 is getting busy and crowded, forcing some Queens riders to wait for next half-hour.

When I took N32 bus from Lynbrook Station to Hewlett, some NICE riders want (MTA) Back and they loved (MTA).

One time, when I transfer to N20 Hicksville to N27 Glen Clove, one passenger told Veolia B/O "NICE IS NOT NICE."

When I was Hicksville, I don't like to used curse word, but one passenger said, "F-word NICE."
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#16 Brett

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Posted 19 May 2012 - 09:33 PM

Well, if all of you recall, everyone was booing Veolia down at the community meeting in Mineola in December and yelling at Mangano to just freakin' pay the (MTA) and save the riders their misery.
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#17 FamousNYLover

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Posted 19 May 2012 - 09:38 PM

Some of us don't want to remind of that awful public hearing that delays causing Able-A-Ride speakers couldn't testify because of their bus.
Nassau County Legislature don't know how to hold public hearing!
(MTA) public hearing at Hofras University went ontime.

(MTA) Needs to Teach Nassau County Legislature how to hold public hearing!!
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#18 N6 Limited

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Posted 20 May 2012 - 04:00 PM

Some people wont stay calm because NICE is proposing another round of schedule changes June 24, and who knows what will happen!

Where did you hear this from?
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#19 Q23 Central Terminal

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Posted 20 May 2012 - 04:28 PM

Where did you hear this from?

It has been said, but NICE wont talk about it until probably in a few days. It's not like the April 8 changes, but it's gonna revamp some of the bus schedules
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#20 N6 Limited

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Posted 20 May 2012 - 05:03 PM

It has been said, but NICE wont talk about it until probably in a few days. It's not like the April 8 changes, but it's gonna revamp some of the bus schedules

Interesting. You have any hints on which routes?
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