Agreed, also it's very hard to see someone running for the bus in those mirrors. If a person is out of view, we will assume that everyone has boarded and we will leave the stop.
(In this case, the operator may have assumed that there weren't many people waiting to board, being that a previous bus has just left the location)
We also have strict instructions to leave the stop if passengers are not ready to board with their SBS tickets.
Many operators are courteous enough to hold the bus. However, we actually have instructions to leave. To keep the SBS service as rapid as possible.
Just some insight i thought I'd share
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