This is part of the reason why although I'm unhappy with the proposed cuts to service, I can see them going through with it. Between the constant history of drivers being extremely rude, showing up intentionally late, and kicking passengers off early. Their poor quality of service standards hurts the appeal of riding the express bus. Even a decade ago when I was riding the express buses for the first time I was dealing with this nonsense, and back then I thought that eventually, it's gonna bite them in the a** when people stop riding and the MTA starts cutting. Looking at the numbers today, people aren't riding and now the MTA is trying to cut service. It's too bad that these cuts will affect the rookies, not those who have been miserable for years.