You gotta understand, the amount of paper work and organization they gotta deal with is crazy they take care of new hires and current employers. If you didn't know, MTA is VERY VERY old school,. Everything is by paper. Surprisingly the medical questionnaire is on s pc lol. Just know Some work straight and don't take Lunch so It's a stressful environment , and yes they are rude but don't give up and don't let it get to you. Be persistent but keep your cool.