mikecintel

I see. I think it is dull and plain. I like it colorful. I feel it's so better and it is lively and yes I know it is only a card.

Yes just like the Metro Card it will become history but it will take a while to be history. They should make color OMNY cards instead of plain B&W just like Metro Cards.

That's great you have 3 cards. I have 3 cards but I bought them for $1. The other 2 cards I had I lost them so. Total is $10 I paid for it. Ugh!. Keep it for spare and besides when the MTA has a 2nd generation of OMNY cards which I think they in the future but a very long time that will happen. You can keep those 3 cards as a memorabilia when the 2nd generation starts whenever we it will be produced. You can also "sell them" if you have not use it and it is not registered.

Yes what you said is correct with now a days everything is "mergers" just like the banks Capital one want to "merge" with Discover card. I remember those times like the Queens Surface corp and LIB.

Regarding about EasyPayXpress Customer they are lucky because they will not have to pay for an OMNY card and they will get it for FREE. I can't wait for the April meeting regarding about OMNY. I "think" that would be the last meeting about OMNY because in the CPC book for the future meeting dates they didn't mention anything about OMNY anymore.

So true. Yes that is right.

OK great so that means it is "slowly" rolling out. Let's see if it is completed by the end of 2024 which I doubt. I think 2025 is more likely to finished deploying OMNY machines.

I just exchanged my Metro Card that expires today and the new Metro Card says it will expire on Aug 31, 2025. I have one more card to exchange and that will be Dec 31, 2024. Let's see if there will be any new expiration date then. Will post about that then when I do exchange the other Metro Card in December.

100% agreed with you. It is Zero customer service. Basically the suggestion or question made to the MTA it is like talking to robot. Yup they simply "don't care" and they only care about jacking the price do false advertising until when something major happen and the NTSB or some other agency investigate the MTA and then they get their act together. Yes we need another Byford is what we need and that is truly customer service. I miss Byford. The MTA is going down hill. I wonder when another company will "acquire" the MTA.Hmmmm.

Yes you are right very few people think like me what I said about customer service. I work Info Tech in the help desk and that is what they train us so that is why i am saying that. Yes that I agree with you the poor gets poorer. Well what you said is true expecting exceptional customer in this day and age it is gone. I agree that there is arguments between the MTA and the riding public. I understand what you mean about this day but Richard Davy should not say we are improving customer service when there is no customer service. Too me that is like "false advertising".

Yes #4 is referencing to #5. I have no faith in the MTA anymore after this. This pretty sad. I agree with you about what you are saying about koo-aid drinkers. When I call CS for MTA all they say is I don't know and that is it and they hang you up. I am so sick of that nonsense. I work in Info Tech and I can't do that to my customers at all. If I don't know I ask my supervisor or my colleagues for help and then when I find out the answer and I call the customers back. Then they (customers) write an email to supervisor saying I am doing a great job and that I finding the answering calling them back. MTA should do that too but I don't see that happening at all. Zero chance at all.

I am surprised that someone copy and paste my quote putting FB but at least that shows people are stopping by this forum to look so that is good.

Never mind it is back.

Thank you for your reply I appreciate it. I joined on the FB group but I don't if you are in that group. They didn't mention in FB that it was in Flushing queens the even but I know this because i went to the MTA website and that's how I know. I just went to FB group and someone post my comment. Thank you so much for whoever posted my comment. I will definitely write to the MTA. Well I wrote to the MTA and then there is an error and it says" Unable to submit feedback. Please contact MTA customer service for assistance." Are they serious? I think I am done speak to the MTA. They useless CRAP! Again sorry for frustration and apologies again.

Did anyone go to the Main Street Flushing Queens bus redesign feedback event? After work I get off at my station Flushing Main street. I am frustrated because I didn't find any tables at all nor people inside the 7 line between Dune Reade exit stairs. So I said maybe it is near Macy entrance. Then I went to the Macy entrance and went downstairs and I did not find any tables. I ask the token both rep and she replied the famous MTA line " I don't know". She said there are poster on the wall and I said yes but I don't see any tables. Then the rep didn't understand what I was saying. She then told me to call 5-1-1. Is she serious?? Call 511 to ask where the event is held and where it is located??? GIVE ME BREAK! I so angry and frustrated. Then I went back up and decided to cross the street and I saw 2 people has signs and under their arms. After I got downstairs I ask the 2 college kids do you know where the Queens bus redesign table is? To my surprise they said to me "There are no tables and it is ONLY us 2 people doing the Queens bus redesign". WHAT?? Is that MTA serious that they ONLY have 2 people an they are college kids and there are no adults or a table that says Queens Bus Redesign feed back? Anyway I gave me feedback on the Q61 and the Q15 route where I mostly take that route. I ask the 2 college kids and they didn't even wear a shirt saying MTA. OMG this is a joke. They just have a clipboard and a plain pin saying "Ask me a question?" They didn't even wear a MTA vest. The MTA expect a Queens Bus Redesign Feedback?? How the heck will people know when there are no tables inside the subway station and no poster inside the station? The 2 college kids said "Yes we been going up and downstairs" since 4PM to get feedback. How can the MTA run their "business" like this and all they want is to raise the price of the subway and bus fare. What Feedback is this? It is nonsense where people don't know where it is and there are no tables to be found. No wonder I didn't see people giving feedback because there is no table to be seen. Anyway my feedback is the Q61 I can't have 30 minutes wait in the wee early morning and it has to be 10 minutes. Peak AM is 10 minutes. Mid-day is 15 minutes. Peak PM is 10 minutes and Evening 10 minutes and late evening is 20 minutes. For the Q15 I wanted the same as the Q61 bus. For Saturday and Service it is even 10 minutes. I expected MTA to be unorganized but I didn't expect this would happen for a Queens Bus Redesign feed back UGH! I asked if Richard Davy was there (President of MTA) and those college kids said "No he is not scheduled to be here". I said I have to speak to him about the feedback and other things like customer service. Sorry about the rant but I am just telling my experience after I went to what the MTA calls "Queens Bus Redesign Feedback". I hope if any of you do go to the Queens Bus Redesign Feedback you don't experience anything what I experience today. The schedule for "In person bus redesign feedback" is here: https://new.mta.info/document/134101 The redesign team will be out in communities across Queens on the dates listed below from 4-7 p.m. In the case of extreme weather, events may be rescheduled so customers are advised to check the project webpage before heading out to an event. Monday, March 25: 165 St Bus Terminal, underneath the canopy of the bus bays Tuesday, March 26: Flushing-Main St , on the central mezzanine of the subway station **( I didn't find anyone in the central mezzanine of the subway station)** Wednesday, March 27: Queens Center Mall, the northwest corner of Queens Blvd and Woodhaven Blvd Tuesday, April 2: Jamaica-179 St , on the central mezzanine Wednesday, April 3: Myrtle-Wyckoff Pedestrian Plaza outside of subway station (between Gates Av and Palmetto St) Wednesday, April 3: Rockaway Park-Beach 116 St subway station main entrance Monday, April 8: Diversity Plaza near Jackson Heights 74 St-Roosevelt Av subway station (between Broadway & 74 St) Tuesday, April 9: Woodhaven Blvd southbound bus median outside the Rockaway Blvd subway station (in front of PC Richard & Son) Monday, April 15: Queens Village LIRR Station, at the corner of Springfield Blvd and Amboy Ln Tuesday, April 16: Union Tpke and Utopia Pkwy, on the southeast corner Wednesday, April 17: Lefferts Blvd AirTrain Station, near the Q3, Q10, and B15 bus stops Wednesday, April 17: Queens Plaza South and 28 St, on the southwest corner of the intersection Mobile Sales pop-ups In partnership with the MTA’s Mobile Sales team, the Queens Bus Network Redesign team will be on-site at five Mobile Sales locations this spring to meet with bus customers, talk about the Proposed Final Plan and routes proposed in their neighborhood, and receive feedback. Monday, April 8 from 11 a.m.-2 p.m. in Astoria at Ditmars Blvd and 23 Av Tuesday, April 16 from 10 a.m.-2 p.m. at the Rochdale Village Senior Center Thursday, April 18 from 10 a.m.-12 p.m. in Jamaica at the Allen Community Senior Citizens Center Tuesday, April 23 from 1 p.m.-3 p.m. in Maspeth at Grand Av and 69 St Friday, May 3 from 1 p.m.-3 p.m. at the Rego Park Mall outside Marshall’s Monday, May 13 from 10 a.m.-12 p.m. at the Bay Terrace Shopping Center (Bell Blvd and 24 Av) Good luck to every one if you are going to one of the events.