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Will-Bx-718

Station Agent Exam #8011

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Does anybody know when the official results and list number will be established for this exam?? I have quite a few friends who took this test and ask me all the time about when they are going to get their scores. I took exam #3025 back in 2004 and got my results within a year and got hired about 4 months later. Why is it the conductors exam was given a whole 7 months after the Station Agent exam and those results are already in??

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exam 3025 has expired i think.....so the people waiting on the new list should get their scores soon......but with the cutting of jobs in stations, they may not hire any clerks anytime soon.........i came off of list 3025, and got hired in 05.........

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Yeah I know about the hiring freeze, just wanna know if anyone had any idea of when the results would be in. So where do you work and what did you pick? I stayed PM Extra with T/F off so I could the holidays off.

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There is going to be alot less station agent hirings since they are shutting down most of the booths. Pretty soon they are going to do away with it.

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There is going to be alot less station agent hirings since they are shutting down most of the booths. Pretty soon they are going to do away with it.

 

Well their not shutting down most of the booths and as far doing away completly with our job, not anytime soon. Maybe in another 20 years maybe but not at this moment. And S/A Vee I got a few months on you I got 3 years and 9months hired Jan 3rd 2006. And um PM extra T/F rdo's

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Well their not shutting down most of the booths and as far doing away completly with our job, not anytime soon. Maybe in another 20 years maybe but not at this moment. And S/A Vee I got a few months on you I got 3 years and 9months hired Jan 3rd 2006. And um PM extra T/F rdo's

 

Are you really that confident that the station agent position will be around 20 more years or is it just wishful thinking. Now that there are security cameras and metro card vending machines everywhere the station agents wont be arount much longer, not even close to 20 years.. It will become like PATH train stations.

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Are you really that confident that the station agent position will be around 20 more years or is it just wishful thinking. Now that there are security cameras and metro card vending machines everywhere the station agents wont be arount much longer, not even close to 20 years.. It will become like PATH train stations.

 

There has to be someone there to setup GO's, hand out block tkts, notify passengers of delays. How will they sell fare cards? The public hasn't really warmed up to a "ez pass system." If you really think about it the conductors job is more at risk than the station agent job. Tommorrow if the MTA ignored safety reasons and the union opposition, they could have the T/O open and close doors from the front. It would take them longer to turnover stations department and have customers adjust to the new system.

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Are you really that confident that the station agent position will be around 20 more years or is it just wishful thinking. Now that there are security cameras and metro card vending machines everywhere the station agents wont be arount much longer, not even close to 20 years.. It will become like PATH train stations.

 

 

Just As VEE said the conductors job is more easy to get rid of because the T/O can control the train from the front with CC televisions installed at the front end of the platformm like every other subway in america. Our job not so easy cause lots of people dont feel comfortable using Metrocard machines and fact is they eat peoples money all the time and turn people off from using them ever again. Also a machine can't help you with direction, give you BRE for when you have problems with you metrocard. They can't help you if you can't get your card to work. They can't point the police or ambulance to your assistance or call them if your injured on the station can they? So you tell me how the MTA would replace that kinda of help with a machine?. Sure they could get security personel there that could kinda do our job. But believe me he would get paid alot less then us and they would end up needing more than one person to do the job. close to a minimum of three per station 2 to guard entrances to station and one to rove the platform. So in the end TA would spend more money than to just have one or two agents per station in stead of two to three security personel. And if you think the transit police are going to keep you safe think again. I work at a station 8 hours a day. I may see police once or twice in that time period. And at night your lucky if you see them at all. Most times there sleeping in the facility rooms for a few hours. So like I said they would love to get rid of us but they can't do it as quickly as they would like, so for now all they can do is try and shrink the job into obscurity , like they did with the SCA job. Also as vee said some one needs to set up GO's and guess what S/A's and C/R's are the ones that do them, also people would take way too long to warm up to it. Like barely anyone warmed up to the SCA booth's among's other things like why you can't purchase a single ride at the booth and must use the machines. That idea was most likely TA's idea to kinda force people into learning how to use the machines so they could eliminate our job. But it hasn't worked. the machines are still a POS that break down more than twice a day. 9 times out of ten you'll see and MVM with the orange letters which means the machine has a problem. So messino the NYCT can't be run like a small system such as the path. Even NJT uses ticket agents at lots of there station cause there needs to be a human presence . And the sad part about it messino for people who feels so strongly about hating S/A's and our rotten personalties as you put it, will not appreciate what they had til it's gone. Just like lots of people wish tokens were still used cause they lost money using the metrocard. Sorry for such a long point but I had alot to say LOL. Anyway good luck in answering all that I have asked.

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Hey guys,

I heard on the news the MTA is cutting 700- customer station agent positions . I suppose this means they will not be hiring any station agents from exam 8011. Isnt this illegal to have an exam and not hire anyone?

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DCAS sent me a letter that stated I was disqualified for the position because I didnt meet the minimum qualifications . I appealed this today.

 

Well there is 468 stattions yes but most station have more than one booth and most have 3 tours. Plus there are lunch relief jobs and vacation relief jobs. As of right now they haven't cut anyone. Most likely they wont right away. Lots of people will retire and promote to other posistions. They are however closing SCA booths at the moment. TA is crazy, they can spend billions in contracts for jobs their own work force can do but can't pay their own employees cause of financial problems. In these hard economic times more and more people are using mass transit in record numbers but some how the MTA is losing money?? really??? LMAO!!!.

 

Here's a link for you to read about this http://www.csmonitor.com/2008/0604/p01s09-usgn.html

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Except when they had their own work force do the jobs they were caught punching in and leaving to their own respective jobs. Not to mention they are probably slower. Station agents have been useless too, they don't want to be there so why keep them there?

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Actually, when they use their own workforce, the work is done faster and better for the simple fact that there's more accountability. When their own workforce is doing the job there's always a threat of disciplinary action if the work is NOT done correctly. Managers are pressuring the supervisers, so the in turn the workers are pressured. If the work isn't up to par, everyone ends up writing statements and facing disciplinary action. That's why it would be better for the MTA to have their workforce doing the work! As for station agents being "useless", I know a lot of people who beg to differ. The problem is, whenever there's a problem, everybody takes it out on the agent. No matter what the situation is, they're yelling, screaming and cursing the agents! These people have to deal with thousands of different personalities a day, along with trying to follow the MTA rules and regulations. When you see agents standing around, usually in the vicinity of a vending machine, they're doing their job. When they're standing at gates, handing out tickets, they're doing their job. Certain agent jobs come with a schedule and if that schedule requires that they stand at a vending machine for 2 hours, that's what they're supposed to be doing. Customers just see that they're "standing around" doing nothing. Things aren't always as they appear. Those Customer Assistance jobs that were cut, did not mean the agents lost their jobs, they are now on the extra list, covering jobs for other clerks that are out. The funny thing is the agents, tend to agree with the customers but the customers are so busy taking their own frustrations on the agents, that they forget, it's the MTA that makes the rules and sometimes create a hostile environment between customers and agents. To be fair, there are also agents that are downright rude and nasty but that's in any job.

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Actually, when they use their own workforce, the work is done faster and better for the simple fact that there's more accountability. When their own workforce is doing the job there's always a threat of disciplinary action if the work is NOT done correctly. Managers are pressuring the supervisers, so the in turn the workers are pressured. If the work isn't up to par, everyone ends up writing statements and facing disciplinary action. That's why it would be better for the MTA to have their workforce doing the work! As for station agents being "useless", I know a lot of people who beg to differ. The problem is, whenever there's a problem, everybody takes it out on the agent. No matter what the situation is, they're yelling, screaming and cursing the agents! These people have to deal with thousands of different personalities a day, along with trying to follow the MTA rules and regulations. When you see agents standing around, usually in the vicinity of a vending machine, they're doing their job. When they're standing at gates, handing out tickets, they're doing their job. Certain agent jobs come with a schedule and if that schedule requires that they stand at a vending machine for 2 hours, that's what they're supposed to be doing. Customers just see that they're "standing around" doing nothing. Things aren't always as they appear. Those Customer Assistance jobs that were cut, did not mean the agents lost their jobs, they are now on the extra list, covering jobs for other clerks that are out. The funny thing is the agents, tend to agree with the customers but the customers are so busy taking their own frustrations on the agents, that they forget, it's the MTA that makes the rules and sometimes create a hostile environment between customers and agents. To be fair, there are also agents that are downright rude and nasty but that's in any job.

 

 

AMEN!! Believe me the job is not as easy as it looks from the outside. I agree that their are some clerks that can be a handful but at least 90 percent of the clerks that start their day including me don't come to work irritated. You have to constantly deal with people that don't believe they have to pay for the train because they don't have the fair. People cursing at you cause they don't understand the fair structure especially when they need a single ride they don't understand they have to buy it at the machine and just think you don't want to work. I mean all of what I said and more is part of the job and that's what I get paid for so I try and keep a level head and get thru may day with as few incidents as possible. Dealing with NYC riders is not an easy experience, so remember that next time you come to a booth. We are people just like you and don't come to work to make your day hard. We have very strict policies from the TA and they must be followed to a T or disciplinary actions can be expected. I have a family to take care of so I'am not going to risk my job cause someone does'nt have $2.25 to ride the subway and feels I should let them go cause they need to get home. We have People called "Bickies" that pose as non fare paying customers just to see if you let people ride free on a regular basis. There is so much responsibility that comes with being an S/A it's crazy. I too thought was an easy job and was part of the reason I applied for but once I got the job I could feel the pressure on my back lol.

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Hey Everyone,

I just spoke to DCAS about the appeals status for Exam 8011 and they said it should be complete by Dec 20. After this is complete a list will be formed and people will be notified of their scores.

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This is an old thread, but let me use it.

Now, It's 2013. I called MTA HR on Wed, and they told me that they have already called up to - List Number 265 - Is anybody been called above that number yet? Currently, I'm a CTA. My list number is 485. I can't wait to move out of the CTA job. Is there anybody here just  like my situation? I want to share infos.

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There is someone in the 7/8/ class who's # is in the 380's we have been posting over here hope this helps

 

 http://www.nyctransitforums.com/forums/topic/36822-station-agent-list-established/page-10?do=findComment&comment=686791

 

This is an old thread, but let me use it.

Now, It's 2013. I called MTA HR on Wed, and they told me that they have already called up to - List Number 265 - Is anybody been called above that number yet? Currently, I'm a CTA. My list number is 485. I can't wait to move out of the CTA job. Is there anybody here just  like my situation? I want to share infos.

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I start class for exam 8011 list 6** . My question is when you become a station agent, do you work in any borough, do you choose 1st, 2nd,3rd chose - or are you assigned to the borough u reside in? Im just curious ..

 

Also,- whats the schedule like - is it like below? ( i know it can change but what are the usual start/end times?

 

Tour 1  7:00am-3pm

Tour 2   3pm-11pm

Tour 3   11pm-7am

 

-

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I start class for exam 8011 list 6** . My question is when you become a station agent, do you work in any borough, do you choose 1st, 2nd,3rd chose - or are you assigned to the borough u reside in? Im just curious ..

 

Also,- whats the schedule like - is it like below? ( i know it can change but what are the usual start/end times?

 

Tour 1  7:00am-3pm

Tour 2   3pm-11pm

Tour 3   11pm-7am

 

-

 

First of all Congrats and welcome aboard. Once you finish class you will be assinged as an extra. Which means you'll have to call up daily the day before you work for an assignment for the day. The only choice you'll have out of class is what shift extra and your days off. Usually they assign to you to a zone depending on your home station. There are three zones. Zone 1 covers Manhattan north of 42nd street and all of The Bronx. Zone 2 covers south of 42nd and most of Queens. Zone 3 covers all of Brooklyn and Far Rocaway Queens. So depending on your home station that will determine which zone you'll call daily for an assignment. This helps you work closer to home, but that doesn't mean they won't assign you to another zone if there's no more jobs for you to work in your zone. Also you could get bumped out the job assigned to you and be sent anywhere in the system. Basically as an extra you're at the mercy of the system. Agents assigned to extra basically.cover jobs of agents out sick, on authorized leave time or jobs nit selected by anyone. But we've all been there and paid our dues, just like you will. Also you can pick extra if you like when you pick jobs. Usually you can get better days off going extra. Also goibg extra has its merits once you get some seniority. You could end up working your hone station or ones close to it regularly. But you are still at the mercy of the system if you grt bumped. Getting bumped just means the agents job you're covering has returned back to work from being sick. Also Booth hours are determined by how busy it gets during rush hour. The earliest booths start at 430am and the latest at 900am. But those are at the extremes of hours. Mostly booths hours are 6-8am starts and the subsequent pm and night hour tours. I know this may all sound overwhelming, but it'll all be second nature once you get used to it and all the TA jargon. Hopefully I answered all your questions to satisfaction. If not you can inbox me.anything else you may need further clarification on.

 

Sent from my HTC0P3P7 using Tapatalk

 

 

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thank you for you response. I appreciate it. Im in Staten Island and I was just a lil concerned if I get sent to the Bronx or deep in Queens, but even though I know theres a slight possiblity of being sent futher its a nice to know that there is an option of a station closer to home - well over the bridge in Brooklyn or ferry ride over to Manhattan.

 

Another question, is there paid training for Station Agent?

 

and

 

Even though I will b an "extra" - does that mean I will possibly have less than 40 hours per week / 80 hours per pay period?

 

Are the shifts rotating, meaning differnt days off and works hours per week or is it a set schedule?

 

 

sorry for all the questions just a lil curious of course.. :)

 

Thank you for you patience

 

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