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MTA says LIRR was ill-prepared for shutdowns last year


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MTA says LIRR was ill-prepared for shutdowns last year

The Long Island Rail Road was ill-prepared to deal with two incidents that led to major system shutdowns last winter, the MTA Inspector General said in a report issued Thursday, but acknowledged subsequent efforts to improve communication with customers and restore service.


"During normal operations, minor disruptions, or planned disruptions...the LIRR appears able to manage the internal communication needs required to deal with the situation," the Metropolitan Transportation Authority IG report said. "However, during a sudden, large scale disruption, this is not the case."


The LIRR has since responded with a variety of efforts aimed at resolving that, including establishing a public information office adjacent to the the railroad's nerve center, preparing to distribute cell phones with text messaging ability to 1,000 crew members and having staff on-site 24 hours a day to send e-mail alerts to customers.


Full story: amny_logo.gif icon_offsite.png - February 21, 2008

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