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Kennedy workers get 'nice' training


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Kennedy workers get 'nice' training

With the summer travel season poised to be one of the worst ever, airline passengers will have even more reason to scream. But at Kennedy Airport's International Terminal, some well-trained employees will have fewer reasons to holler back.


That's because at least 500 of them are getting trained on how to be nice.


Yesterday, the 50 ticket agents, parking attendants and AirTrain employees that attended the first class learned that resiliency in the face of bad weather or canceled flights is key to their own happiness.


Full story: amny_logo.gif icon_offsite.png - May 7, 2008

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