East New York Posted August 29, 2011 Share #1 Posted August 29, 2011 - Customers experiencing problems with their MetroCards can now easily access assistance via the internet using MetroCard eFIX. eFIX, a new claims processing system, allows customers to use the internet when addressing lost or stolen reduced fare MetroCards, transfer problems, an overcharge, problems with a Select Bus Service fare collector, a MetroCard not returned by a bus farebox, and certain MetroCard Vending Machine incidents. These were all issues that customers previously had to have addressed by mail or telephone, but with eFIX, the process is being streamlined, making it easier and more efficient for customers to correct MetroCard problems. "The introduction of eFIX is yet another example of how the MTA is working to make things more convenient for our customers. From countdown clocks, to BusTime to a website filled with real information that our customers can use, we are constantly working to be responsive to the needs of our customers." said NYC Transit President Thomas F. Prendergast. Click here to read more. Link to comment Share on other sites More sharing options...
via White Plains Road Posted August 29, 2011 Share #2 Posted August 29, 2011 Sounds good.....I approve!:tup::tup::tup: Link to comment Share on other sites More sharing options...
R68 Subway Car Posted August 29, 2011 Share #3 Posted August 29, 2011 This should be useful technology. Link to comment Share on other sites More sharing options...
'89 Liberty MCI Posted August 29, 2011 Share #4 Posted August 29, 2011 Now for the catch: When does it go online? No links for eFix on the authority's site yet. Edit: I found a link by googling "efix mta". https://efixmetrocard.mtanyct.info/ However in Google Chrome I have the "https" in red and crossed out, meaning the page is not secure. I suppose they put the eFix page up and have to fix that? If that's the case it makes sense that they don't have a link to that page yet. Link to comment Share on other sites More sharing options...
Amtrak7 Posted August 29, 2011 Share #5 Posted August 29, 2011 Now for the catch: When does it go online? No links for eFix on the authority's site yet. Edit: I found a link by googling "efix mta". https://efixmetrocard.mtanyct.info/ However in Google Chrome I have the "https" in red and crossed out, meaning the page is not secure. I suppose they put the eFix page up and have to fix that? If that's the case it makes sense that they don't have a link to that page yet. It's online, the MTA pulled everything off to save bandwidth during the storm. Link to comment Share on other sites More sharing options...
IRT Bronx Express Posted August 29, 2011 Share #6 Posted August 29, 2011 I approve!:tup::tup::tup:Seconded. :tup: Link to comment Share on other sites More sharing options...
mark1447 Posted August 29, 2011 Share #7 Posted August 29, 2011 Now if they could allow people to check the balance of there Metro-Card online, that would be even better! Link to comment Share on other sites More sharing options...
Via Garibaldi 8 Posted August 29, 2011 Share #8 Posted August 29, 2011 Now if they could allow people to check the balance of there Metro-Card online, that would be even better! Yeah and add time or money to them online as well... This is long overdue! Link to comment Share on other sites More sharing options...
Noflexdont Posted August 29, 2011 Share #9 Posted August 29, 2011 delete Link to comment Share on other sites More sharing options...
QM1to6Ave Posted August 29, 2011 Share #10 Posted August 29, 2011 Finally! Link to comment Share on other sites More sharing options...
Nexis4Jersey Posted August 30, 2011 Share #11 Posted August 30, 2011 Why can't the MTA get with the program and move to Tap n Go cards like the Majority of Cities are switching to. Link to comment Share on other sites More sharing options...
QM1to6Ave Posted August 30, 2011 Share #12 Posted August 30, 2011 Why can't the MTA get with the program and move to Tap n Go cards like the Majority of Cities are switching to. They have been working on it for a while, and Walder announced a re-vamped effort not so long ago. I don't know how much effort there will be once he leave, but we will see what happens. Link to comment Share on other sites More sharing options...
East New York Posted August 30, 2011 Author Share #13 Posted August 30, 2011 Why can't the MTA get with the program and move to Tap n Go cards like the Majority of Cities are switching to. It's already in the works, and will be implemented when the new fare collection system goes online. Link to comment Share on other sites More sharing options...
Gorgor Posted August 31, 2011 Share #14 Posted August 31, 2011 Why can't the MTA get with the program and move to Tap n Go cards like the Majority of Cities are switching to. They have it already. I used to have a small Citi Bank thing on my key chain but I only used it a few times because buses don't have it so there's no free transfer. Link to comment Share on other sites More sharing options...
RestrictOnTheHanger Posted August 9, 2013 Share #15 Posted August 9, 2013 Hey everyone, sorry to bump an old thread. Has anyone ever used this? I may have been double charged for a monthly (ouch) and I'm trying to decide whether to call my credit card company or use this. How fast do they process claims? Is the process easy? Link to comment Share on other sites More sharing options...
Abba Posted August 9, 2013 Share #16 Posted August 9, 2013 Never used it.But maybe try this first. Link to comment Share on other sites More sharing options...
TeeCoZee Posted August 9, 2013 Share #17 Posted August 9, 2013 I used it once, when I thought that I was double-charged. It took over a month for them to tell me that, no, I was not double-charged and nothing was wrong. What actually happened was that I reloaded a monthly unlimited, went away for a couple of days, then came back, completely forgetting that my card was already reloaded. So I added time on time, which the MTA never caught in that month that I was waiting for a response. So a few months later, I realize that I forgot my phone after swiping in. I run back home and wait for my card to be able to swipe again. As a train approaches, I start trying every random metrocard in my wallet. Finally, I get in, off the card that was double-loaded. The MTA eventually figured out the mistake that was made. But instead of letting me know about it, they just invisibly reload a card that I could have just thrown away. I had no use of 2 unlimited monthlys. In the end, I paid $112 for a 5 day card. Moral of the story: Just call your credit card company Link to comment Share on other sites More sharing options...
Via Garibaldi 8 Posted August 9, 2013 Share #18 Posted August 9, 2013 I used it once, when I thought that I was double-charged. It took over a month for them to tell me that, no, I was not double-charged and nothing was wrong. What actually happened was that I reloaded a monthly unlimited, went away for a couple of days, then came back, completely forgetting that my card was already reloaded. So I added time on time, which the MTA never caught in that month that I was waiting for a response. So a few months later, I realize that I forgot my phone after swiping in. I run back home and wait for my card to be able to swipe again. As a train approaches, I start trying every random metrocard in my wallet. Finally, I get in, off the card that was double-loaded. The MTA eventually figured out the mistake that was made. But instead of letting me know about it, they just invisibly reload a card that I could have just thrown away. I had no use of 2 unlimited monthlys. In the end, I paid $112 for a 5 day card. Moral of the story: Just call your credit card company Or better yet, just check your Metrocard and get a receipt and check that. You can't expect them to get back to you in a timely fashion. It's the . Link to comment Share on other sites More sharing options...
m7zanr160s Posted August 14, 2013 Share #19 Posted August 14, 2013 I used it. It worked way faster that mailing it in, that's for sure. About 2-3 weeks compared to a month plus. Link to comment Share on other sites More sharing options...
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