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Metro-North / LIRR unveils Passenger Bill of Rights

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In an effort to provide safe and reliable service, officials from MTA Metro-North Railroad and MTA Long Island Railroad unveil a Passenger Bill of Rights.


U.S. Senator Charles Schumer called for the bill following a snowstorm back in October. During the storm, passengers were stuck on trains for 11 hours with no place to go.


The bill will ensure passengers stuck on trains will be provided with alternate transportation so they don't get stuck. They will also be provided with food and water while waiting for help and be given advance notice of service disruptions in bad weather.




Metro-North unveils Passenger Bill of Rights - YNN, Your News Now




mta.info | Metro-North & Long Island Rail Road Unveil "Pledge to Customers"

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Guest lance25

I'm just curious here; if a train is stuck somewhere in the middle of a severe snowstorm, how are they going to get food, water, etc. to passengers? What are they going to do, store peanuts and bottled water on the trains in case of any eventuality? Other than that, this is a very good idea - one that should've been done a long time ago.

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