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A Former New Yorker

How do shuttle buses work?

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I know that there substitutes for when a portion or the entire subway line is closed but how exactly are they run. There's no mention of them on RealTime and good amount of buses just go OOS when there tons of people getting cramped into the first 2 or so buses. Any help

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Shuttles are run by the SLD (Surface Line Dispatcher) they set the headway between buses. If you were to watch then dispatch you would notice they are using pen and paper. SLD's on regular street post on assignment have tablets. Also the way Bus Operators log into the farebox is different when between a shuttle and regular service

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