Changes for “Service Changes” and Beyond: Better Data

[Union Tpke]

The first part involves the delays, so you can check the link for that

 

Looking Forward: Better Data

As we chart our course for the next year, the ultimate goal is to effectively leverage the immense amount of data generated by the subway to help customers understand how trains are running, line-by-line, borough-by-borough, and direction-by-direction. We also want to provide information to help customers understand scheduled frequencies based on time of day and day of week so they know what to expect.

Deciding how to present this real-time information effectively is a challenge because of the complexity of our system and gaps in our own data. So, our in-house teams are working to determine the best way to provide this information in a user-friendly way so we can remove “Good Service” and “Delays” from our collective vocabulary. It’s also our intent to publish this data as a feed for third party developers to use in their applications.

Simply put, enhancing the quality of real time information is a key priority for all of us because of the impact it has on all of our customers.

We’ve made significant strides to improve the quality of Subway performance through our Fast Forward plan. We’ve reduced delays by more than 10,000 late trains each month for the last five months. Our on-time performance reached its highest point in over four years. The number of major incidents has stabilized. We couldn’t be prouder of our employees for driving these numbers in a positive direction.

I’m a New Yorker now. We all deserve to know how we’re doing now. Our team at New York City Transit is dedicated to bringing you this information you deserve