Jump to content


Attention: In order to reply to messages, create topics, have access to other features of the community you must sign up for an account.
Via Garibaldi 8

MTA Double Charge Has Straphangers Miffed

Recommended Posts

24 minutes ago, Via Garibaldi 8 said:

 

Thank you so much for posting this, @Via Garibaldi 8. It is truly a travesty to have to be double charged because of any General Order that happens, such as what occurred with the (1) train. It is one thing for a General Order to occur, but it's a totally different matter when passengers have to be charged again because of General Orders.

Share this post


Link to post
Share on other sites
10 minutes ago, 4 via Mosholu said:

Thank you so much for posting this, @Via Garibaldi 8. It is truly a travesty to have to be double charged because of any General Order that happens, such as what occurred with the (1) train. It is one thing for a General Order to occur, but it's a totally different matter when passengers have to be charged again because of General Orders.

It's wild to me that they've been having this track work and they have no staff around to answer questions or provide tickets to re-enter the system.  It also shows that a lot of people use the pay-per-ride option more than we may realize. I almost always buy passes because I travel around a lot, but obviously those cost more, and if you are on a limited income every little bit counts, especially with the bonus being cut. I would be pissed regardless of having to pay again for something like this.

  • Upvote 1

Share this post


Link to post
Share on other sites
1 hour ago, Via Garibaldi 8 said:

It's wild to me that they've been having this track work and they have no staff around to answer questions or provide tickets to re-enter the system.  It also shows that a lot of people use the pay-per-ride option more than we may realize. I almost always buy passes because I travel around a lot, but obviously those cost more, and if you are on a limited income every little bit counts, especially with the bonus being cut. I would be pissed regardless of having to pay again for something like this.

I really hear you on that; I find it really unsettling that it has to happen the way it was reported.

Share this post


Link to post
Share on other sites
Posted (edited)
On 7/30/2019 at 11:19 AM, Via Garibaldi 8 said:

It's wild to me that they've been having this track work and they have no staff around to answer questions or provide tickets to re-enter the system.  It also shows that a lot of people use the pay-per-ride option more than we may realize. I almost always buy passes because I travel around a lot, but obviously those cost more, and if you are on a limited income every little bit counts, especially with the bonus being cut. I would be pissed regardless of having to pay again for something like this.

In my neighborhood, I see much more people using PPR than passes. I guess it depends on where you live.

regarding G.Os, usually if people follows the signs out of the station there is an MTA empolyee standing there giving tickets, and at the other end there will be someone there collecting ticket. However that is realy inconsistant. One time, I and four other person also decided to walk in thru the door after someone gets out because the station agents wouldn't hear none of it and I don't want to get double charged.

Regarding refunds, good luck with that. I got doubled charged TWICE, between bus-subway transfer that was totally within the time limit, submitted a request online with e-fix. The MTA replying back saying the fare was correctly charged and no action is required...

Edited by Mtatransit

Share this post


Link to post
Share on other sites
5 minutes ago, Mtatransit said:

Regarding refunds, good luck with that. I got doubled charged TWICE, between bus-subway transfer that was totally within the time limit, submitted a request online with e-fix. The MTA replying back saying the fare was correctly charged and no action is required...

It took me about 4 months to get back $120 because the vending machined stopped working as I was putting in my last bill.

I call the first time with the details (evening, MVM failure, buying a monthly in, etc.) , they said they couldn't find anything a month later. I called again to request another look, and then they come back a month later with the same old thing. The third time I called, it turns out that the dumbasses who took my previous calls put an AM time instead of a PM time (despite them asking me if it was AM or PM, and me explicitly stating it was in the PM/at night). They send a PPR card with $120 in it, and I was livid. I had to send back the card and asked them to give me the money. 

Fast forward a month, and I got a $120 check.

Share this post


Link to post
Share on other sites

I can't wait for them to transition to the OMNY system. The amount of time MTA takes to process MVM/Metrocard errors is just unreal.

Share this post


Link to post
Share on other sites
Posted (edited)
Quote

"This is every weekend... It's horrible"

....is telling.

------------------------------------------

 

Oh, (the agency's) looking into the issue, my ass.... If this has been ongoing for as long as it sounds like that first female passenger in the clip (quoted snippet above) does, then this is being done on purpose..... You don't know who, or if anybody is even supposed to be manning what booth when? Nobody is that obtuse.

Honestly now, as if this agency hasn't STOLEN enough of our money - and then commence (and continue to remain) befuddled as to why people are "stealing" service at the rate that they are..... It aint that people can't pay, it's that they're increasingly refusing to pay....

....and bullshit like this is why.

Edited by B35 via Church
  • Upvote 2

Share this post


Link to post
Share on other sites
2 hours ago, BM5 via Woodhaven said:

It took me about 4 months to get back $120 because the vending machined stopped working as I was putting in my last bill.

I call the first time with the details (evening, MVM failure, buying a monthly in, etc.) , they said they couldn't find anything a month later. I called again to request another look, and then they come back a month later with the same old thing. The third time I called, it turns out that the dumbasses who took my previous calls put an AM time instead of a PM time (despite them asking me if it was AM or PM, and me explicitly stating it was in the PM/at night). They send a PPR card with $120 in it, and I was livid. I had to send back the card and asked them to give me the money. 

Fast forward a month, and I got a $120 check.

Ridiculous... Then you have to go and deposit that into your account and wait for that check to clear....

  • Upvote 1

Share this post


Link to post
Share on other sites
1 hour ago, Mtatransit said:

I can't wait for them to transition to the OMNY system. The amount of time MTA takes to process MVM/Metrocard errors is just unreal.

OMNY has been having it's own problems... People being charged erroneously due to them passing it with say a cell phone and OMNY reading their cell phones... Always something... 

Share this post


Link to post
Share on other sites
On 7/30/2019 at 11:19 AM, Via Garibaldi 8 said:

It's wild to me that they've been having this track work and they have no staff around to answer questions or provide tickets to re-enter the system.  It also shows that a lot of people use the pay-per-ride option more than we may realize. I almost always buy passes because I travel around a lot, but obviously those cost more, and if you are on a limited income every little bit counts, especially with the bonus being cut. I would be pissed regardless of having to pay again for something like this.

It’s like you need a college degree to ride the subways during the weekends because you would literally need a PhD to decipher all the GO’s and differing service patterns. WE have to do the research OURSELVES because no one is out to help riders during a lot of these GO’s.

  • Upvote 1

Share this post


Link to post
Share on other sites
1 minute ago, paulrivera said:

It’s like you need a college degree to ride the subways during the weekends because you would literally need a PhD to decipher all the GO’s and differing service patterns. WE have to do the research OURSELVES because no one is out to help riders during a lot of these GO’s.

You got that right.... I've been using the subways since I was a teenager, and I even have to look at the maps to see what in the hell is going on.

  • Upvote 3

Share this post


Link to post
Share on other sites
36 minutes ago, paulrivera said:

It’s like you need a college degree to ride the subways during the weekends because you would literally need a PhD to decipher all the GO’s and differing service patterns. WE have to do the research OURSELVES because no one is out to help riders during a lot of these GO’s.

Sadly, it's entirely possible for children with no notable ties to MTA employees to have a better idea of how to navigate the system than MTA employees.

  • LMAO! 3

Share this post


Link to post
Share on other sites
On 7/31/2019 at 7:34 PM, Via Garibaldi 8 said:

OMNY has been having it's own problems... People being charged erroneously due to them passing it with say a cell phone and OMNY reading their cell phones... Always something... 

You know, all one has to do to avoid that is to shut off NFC until you need it. A swipe and one button press.

Share this post


Link to post
Share on other sites
4 minutes ago, LTA1992 said:

You know, all one has to do to avoid that is to shut off NFC until you need it. A swipe and one button press.

Yeah well if people are familiar with how OMNY works, then they won't know.  Most of the riding public wouldn't have a clue.

Share this post


Link to post
Share on other sites
1 hour ago, LTA1992 said:

You know, all one has to do to avoid that is to shut off NFC until you need it. A swipe and one button press.

Most people above the age of 30 would say "Huh? NFC? Is that the place that sells fried chicken? What the hell do you want me to turn off??"

  • LMAO! 1

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.