7 Line Report Card Results

[Harry]

The results of MTA NYC Transit's first-ever Rider Report Card are in, and riders who graded the 7 line on 21 separate service attributes have judged that the service needs improvement by giving the Flushing Line an overall grade of C-.

 

Over a three-day period, between July 10th and July 12th, more than 88,000 surveys were handed out during the morning rush period in subway stations along the line, which connects Main Street, Flushing with Times Square.

 

Using a paper self mailer or responding through the internet, riders had until July 26th to mail in their surveys or vote online in 13 foreign languages through the www.mta.info website.

 

Close to 16,000 surveys were received – 11,555 by mail and 4,245 online – of which 447 were in foreign languages, reflecting the diverse ethnic ridership on the line dubbed "The International Line." Ninety-one riders graded the line in Spanish, 87 in Chinese, 33 in Korean and 16 in Russian.

 

"The response to the Rider Report Card was phenomenal," said MTA Executive Director and CEO Elliot G. Sander. "Clearly, riders wanted to express their opinions and we will respond with several initiatives to improve service in the areas where they feel we're lacking."

 

Rider Ratings of Service 2007 Grade

 

Minimal delays during trips C-

Reasonable wait times for trains C

Adequate room on board at rush hour D

Sense of security in stations C

Sense of security on trains C

Working elevators and escalators in stations C-

Signs in stations that help riders find their wayC+

Signs in subway cars that help riders find their way C

Cleanliness of stations C-

Cleanliness of subway cars C-

Station announcements that are easy to hear D+

Station announcements that are informative D+

Train announcements that are easy to hear D+

Train announcements that are informative D+

Lack of graffiti in stations C+

Lack of graffiti in subway cars C+

Lack of scratchitti in subway cars C-

Courtesy and helpfulness of station personnel C

Comfortable temperature in subway cars C

Ease of use of subway turnstiles C+

Availability of MetroCard Vending Machines B-

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Overall performance C-