Hi everyone,
Congrats to everybody that passed the S&D exam, I passed my exam back in April and I just got confirmation for the August class last week. I should have been in the June class but sterling talent solutions are nothing to play w/. When Linda sent me the link for the background check, I added a few jobs that weren't on the job application. That didn't make Linda to happy, but that didn't disqualify me either. Linda told me to send a new updated application and resume, in which I did the same exact day but she was probably over it at that point. The only reason i added those additional jobs were because I figured sterling talent solutions might reveal them anyway. Sterling talent solutions also sent me an email earlier in the day requesting more information, they wanted IRS transcripts for almost 6/10 of my previous jobs as verification. I called IRS and they said it would take 7-10 business days to mail it me, I was automatically discouraged when they said that to me. But I called back, and a different rep said if its an emergency they can actually fax it to me. So of course I had to opt out for the fax, in which i received promptly. I then faxed all requested transcripts to sterling talent solutions. By the next day all the searches were complete, and sterling gave me the green light, but Linda would no longer respond to my emails. it took no longer then a day and half to gather all that information and send it out, but Linda was MIA, she is a very busy individual so I understand, receiving a reply from her is like gold lol. So a few days go by i send her another email she replies saying "I highly doubt you can make the class", reason being she hasn't had time to review my updated application and resume. Even though I managed to get the green light from sterling talent solutions, and send her my updated application and resume within two days, that wasn't good enough, which caused me a spot at the June A/c Class. With that being said, make sure you have paystubs from former employers on stand by, if not request IRS transcripts from your previous jobs NOW!
I would also like to shed some light on the writing portion of the exam, as well as the interview portion. Linda told me I possibly scored the lowest on the writing exam, because not once did I say anything about apologizing to customers which she confronted me about. She made it clear that I will not get past the interview if I do not use apologies as one of ways to handle customers. Come time for the interview, I was interviewed by Linda and the superintendent, which was very nerve-racking. But my answer to everything was APOLOGIZE TO THE CUSTOMER lol. Also I didn't wait for Linda to send me an email. I actually emailed her, and asked her if I made any of the upcoming classes. Im really glad I did, because if not I would probably still be waiting to hear from her. Also big tip for you guys, on a number of different occasions I emailed her at 6 or 7 am in the morning and received very fast replies. I guess thats when she pays attention to her emails the most. I Hope this was helpful to everybody, and Best Of Luck To All.