QM5 / QM6 major problems in the afternoon
Hell of a commute today, Long story below:
Took the 1:40 PM QM5 out of Glen Oaks. Everything was fine until we arrived at Union Turnpike and Parsons BLVD. Wheelchair person attempted to board the bus, and the lift broke down on a NEW bus.The B/O of the QM5 was very kind and understanding. We were delayed by at least 20 mins for the first attempt, then a QM6 pulled up behind us, and we all moved to the QM6. The wheelchair individual tried to board that bus and then the lift AGAIN broke down. This was a new bus so what the heck??
At this point we are delayed for 1hour+, and people are requesting Ubers from Eastern Queens all the way to the city because the entire express bus on Union Turnpike is delayed. We end up having to wait for a third bus. The wheel chair individual again attempts to board the bus again.
On the Third attempt, me and another passenger who are both engineers were able to help the three Bus Operators get the individual on {Lift was having trouble at first going up}. First and foremost this is unacceptable that the new busses are not able to get a wheelchair man on the bus.
Second all of us passengers deserve a refund after being delayed for at least an hour, bus operators were very helpful and kind and it wasn't their fault, but we should not have been delayed 1 hour getting into the city, we all were late to work, and some had to take Ubers all the way down to Queens. College point operators the three of them were very kind and understanding.
Below are all the photos and videos I took of this incident:
Bus Operator on phone with College Point Mechanics
Image 1:
<a href="https://ibb.co/MSkmYMF"><img src="https://i.ibb.co/6w0k3gj/IMG-1883.jpg" alt="IMG-1883" border="0"></a><br /><a target='_blank' href='https://geojsonlint.com/'>geojson coordinates order</a><br />
Lift breaking down on second NEW bus Qm6
Image 2:
<a href="https://ibb.co/8K5xyXf"><img src="https://i.ibb.co/LktgTvc/70111278296-52838904-F3-E0-4616-9024-225625-F2382-C.jpg" alt="70111278296-52838904-F3-E0-4616-9024-225625-F2382-C" border="0"></a><br /><a target='_blank' href='https://geojsonlint.com/'>geo file online</a><br />
Video of Lift breaking down:
<iframe src="https://player.vimeo.com/video/810290835?h=c669cec056" width="640" height="1138" frameborder="0" allow="autoplay; fullscreen; picture-in-picture" allowfullscreen></iframe>
<p><a href="https://vimeo.com/810290835">IMG_1884.MOV</a> from <a href="https://vimeo.com/user95423446">Icebreaker768 roblox</a> on <a href="https://vimeo.com">Vimeo</a>.</p>
Video of ALL OF US STRANDED 1 HOUR +
<iframe src="https://player.vimeo.com/video/810290022?h=94da572f85" width="640" height="564" frameborder="0" allow="autoplay; fullscreen" allowfullscreen></iframe>
Tweet to MTA: