Yep, get use to it. Almost everyone at Livingston St are rude, nasty and miserable. Kinda like the employees at motor vehicles but worse. This includes doctors, lab techs, and receptionists. TA hires bottom of the barrel people for these positions, especially the doctors and techs. They're borderline incompetent. I'm not kidding. Luckily, you only have to go down there once a year for a semi medical once you're hired.