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Doesn't response to my complaint against N93


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I was wondering if something wrong with Long Island Bus customer service.

I sent e-mail regardding the incident I had with N93. They still doesn't reply. It already past 14 days.




Your e-mail has been received. You will receive a response as soon as

possible; however, some responses can take up to 15 business days.



Question Reference #090608-000104


Subject: N93 has failed to wait.

MTA Service: Long Island Bus

Category: Complaint

Date Created: 06/08/2009 02:59 PM

Last Updated: 06/08/2009 02:59 PM

Status: Received

Date/Time of Event: 06/08/2009 12:30 PM


Location of Event


N93 12:30 Nassau Hub Shuttle



Discussion Thread


Auto-Response - 06/08/2009 02:59 PM

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Title: How do I find travel information about Long Island Bus?

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Customer (Yuki Endo) - 06/08/2009 02:59 PM

To whom it may concern:

I have come all the way to try N93 Nassau Hub Shuttle from Roosevelt Field Mall to Roosevelt Field Mall, however 12:30 bus did not wait for me to approach the front door because first it was display as NOT IN SERVICE/NEXT BUS PLEASE, then change immeidately to N93 Nassau Hub, then open door and closed immediately and left without me.

I was at correct bus lane and bus failed to realize waiting passenger because s/he was two minute behind schedule. I reported LIB supervisior and he told me I missed it, but I try to tell him I was at N93 bus stop at that time, 12:30 bus left.


I was upset 12:30 N93 has left me. Now, I am waiting for 15:10 bus because 12:30 bus has failed to wait for me.

Your concern citizen,


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Long Island Bus treats their customers with utter disdain and their "customer service" department is nothing more than a place for the people working there to file their nails, because they sure aren't filing any complaints. They way they treat their customers is one of the main reasons why I drive a car today.


I will NEVER, EVER ride another Long Island Bus again and I feel sorry for those who rely on the service.

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