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EphraimB

My amtrak e-ticket problem

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In December, I bought an Amtrak ticket on the mobile app. All of a sudden today, I pressed on details on my ticket in the app and a pop-up message appeared that my ticket is no longer valid. I called the Amtrak phone number, the lady recognized my voice from last time I called and she told me that my ticket is still active. She emailed me my e-ticket and I printed it. In the mobile app, I put in my reservation number and my email address and I got a pop-up saying:

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I typed my reservation number again with my phone number and the same exact pop-up happens.

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I did that twice already and the ticket appears for a second and says that the password is incorrect and takes me to the login screen. I log in and the ticket disappears again.

 

I went to Penn Station today and they said to me that my ticket is still active. I have an e-ticket printed out. There's nothing they can do about the app.

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