You will have a good chance to learn on how to operate in customer service when you're road posting. 3 weeks is not really enough. They should do more road posting and way less yard posting , yard familiarization, yx...since I've been out I haven't been in the yards except for put in and lay ups. Luckily once you're out they will keep on the sake tour and rdos for the most part so your sleep schedule should be better than posting and yx (when they change your tour every week). IMHO 1 week of cbtc training is too long...you can learn to operate in cbtc in a day or 2 I think a week in a class is unnecessary. More road posting in general would be way more helpful l.