R10 2952 Posted January 15, 2011 Share #1 Posted January 15, 2011 Just a quick question: Why are passengers always addressed as "customers" by the MTA? Wouldn't it just make more sense to refer to them as 'passengers'? Why does the insist on using unnecessary corporate vocabulary? Link to comment Share on other sites More sharing options...
MainStreetBound7 Posted January 15, 2011 Share #2 Posted January 15, 2011 Because we are literally their customers. The MTA is a business, and all businesses have customers don't they. Link to comment Share on other sites More sharing options...
R160 Posted January 15, 2011 Share #3 Posted January 15, 2011 Using the term "customers" denotes that the people have paying (or should have paid) in order to use the system. Passengers just means someone is riding something. Plus the MTA is a corporation so of course they would use corporate vocabulary. Link to comment Share on other sites More sharing options...
DOB2RTO Posted January 16, 2011 Share #4 Posted January 16, 2011 What was posted, is the main reason. The other is to rub it in an employees face, when we have a dispute with a "customer". They make it a point to let us know that person paid to use the system, even though in reality that person had no cheaper alternative. That is why the employees, refer to "customers" as passengers, cause we know this fact. A cab cost to much. A bike? Well to many NY'ers are to lazy to pedal to work. Surprisingly, I don't see many heavyset folks on the train, or in NYC. A car? Well tickets cost to much, and the boss won't let one keep running to feed the meter, plus garages are beyond ridiculous in price. When people start using the train and buses to move their stuff in their apartment, you know you have the riders in your hand.......... Link to comment Share on other sites More sharing options...
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