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Gmansports

NJT BUS ticketing/fare collection system

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This topic is about creating a efficient Bus Ticketing System that is currently fragmented and poorly executed throughout the entire NJT Bus operations. I am foremost a bus transit fan, former commuter and now a bus operator for NJ transit. 

I am here to share my input on the current bus fare collection system that needs attention both from the public, bus operators and leaders of NJT and union.

I am aware NJT board recently selected a contractor to modernize the fare collection system without full detail on the design and execution. 

Currently the NJ app is unintuitive and has a feel it was created back in year 2000. It is subject to fraudulent use due to the fact bus operators are forced to use only visual validation. This creates potential customer service issues and backlogs when boarding passengers. The current fare registers from Parkeon do not support "tap and go" technology. 

A big part of how to improve transportation efficiency is improving transit ticketing systems. Ticketing systems have to be quick and practical to allow for prompt loading and unloading of passengers. “Tap and go” is the new mantra for bus fares. Not: sign in app, wait and guess

Please share your thoughts 

 

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You are absolutely correct the fare collection system currently being used is at best antiquated NJT is the only system in the U.S. to my knowledge that is using Railroad type protocols for surface transit and it leads to a lot of inefficiencies such as idle times at stops and a host of other issues important to bus operation they need to work on an acceptable fare collection system that is universal throughout the entire system it is incomprehensible that a transit agency scope and size hasn't updated their fare collection system 

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9 hours ago, Suydam Street said:

You are absolutely correct the fare collection system currently being used is at best antiquated NJT is the only system in the U.S. to my knowledge that is using Railroad type protocols for surface transit and it leads to a lot of inefficiencies such as idle times at stops and a host of other issues important to bus operation they need to work on an acceptable fare collection system that is universal throughout the entire system it is incomprehensible that a transit agency scope and size hasn't updated their fare collection system 

Agreed. 

Stuck in the times and is now playing catchup somewhat. That's what happens when you have leaders that are comfortable and stagnant on an out of date fare structure. Plus not hearing ideas from sround the table from its riders(customers) and drivers.

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