dpana Posted December 14, 2018 Share #1 Posted December 14, 2018 Hello, I was wondering what the regulations are for deploying the wheelchair ramp on buses to allow disabled persons who are not in wheelchairs (for example, someone who uses a walker) to board and exit a bus. My mother is severely disabled and needs to use a walker to get around, and was recently told by a bus driver that he was not required to deploy the ramp after she requested it. The driver forced my mother, who cannot walk without her walker, to get off the bus without the use of the ramp, causing her to almost fall onto the pavement. She takes the bus frequently and has never encountered this issue before, so I was wondering if this was just a case of the driver not wanting to deploy the ramp, or if in fact regulations state that only passengers in wheelchairs may request to use the ramp. -D Link to comment Share on other sites More sharing options...
Via Garibaldi 8 Posted December 14, 2018 Share #2 Posted December 14, 2018 3 minutes ago, dpana said: Hello, I was wondering what the regulations are for deploying the wheelchair ramp on buses to allow disabled persons who are not in wheelchairs (for example, someone who uses a walker) to board and exit a bus. My mother is severely disabled and needs to use a walker to get around, and was recently told by a bus driver that he was not required to deploy the ramp after she requested it. The driver forced my mother, who cannot walk without her walker, to get off the bus without the use of the ramp, causing her to almost fall onto the pavement. She takes the bus frequently and has never encountered this issue before, so I was wondering if this was just a case of the driver not wanting to deploy the ramp, or if in fact regulations state that only passengers in wheelchairs may request to use the ramp. -D Just a driver being a jerk... Link to comment Share on other sites More sharing options...
dpana Posted December 14, 2018 Author Share #3 Posted December 14, 2018 1 minute ago, Via Garibaldi 8 said: Just a driver being a jerk... That's what I thought. Link to comment Share on other sites More sharing options...
Via Garibaldi 8 Posted December 14, 2018 Share #4 Posted December 14, 2018 Just now, dpana said: That's what I thought. I've seen the ramp deployed for people in walkers plenty of times on the local bus lines. I would file a complaint online. Even if you don't know the bus #, note the bus stop, the route, and the time the bus came at said stop, and they should be able to take it from there. Having the Bus# though makes it easier in case there were multiple buses stopping there, so if you do have that information, be sure to include it. Fill out the link below: https://mta-nyc.custhelp.com/app/ask Link to comment Share on other sites More sharing options...
EastFlatbushLarry Posted December 14, 2018 Share #5 Posted December 14, 2018 18 minutes ago, dpana said: Hello, I was wondering what the regulations are for deploying the wheelchair ramp on buses to allow disabled persons who are not in wheelchairs (for example, someone who uses a walker) to board and exit a bus. My mother is severely disabled and needs to use a walker to get around, and was recently told by a bus driver that he was not required to deploy the ramp after she requested it. The driver forced my mother, who cannot walk without her walker, to get off the bus without the use of the ramp, causing her to almost fall onto the pavement. She takes the bus frequently and has never encountered this issue before, so I was wondering if this was just a case of the driver not wanting to deploy the ramp, or if in fact regulations state that only passengers in wheelchairs may request to use the ramp. -D operator here. i never fail to deploy the ramp regardless of wheelchair or walker. better safe than sorry. unless of course a customer with a walker refuses it, which is very rare. there's no valid excuse that can be given not to deploy it, unless it fails to work while in the process of performing your run which should be called in and documented on the OVCR card Link to comment Share on other sites More sharing options...
dpana Posted December 14, 2018 Author Share #6 Posted December 14, 2018 21 minutes ago, EastFlatbushLarry said: operator here. i never fail to deploy the ramp regardless of wheelchair or walker. better safe than sorry. unless of course a customer with a walker refuses it, which is very rare. there's no valid excuse that can be given not to deploy it, unless it fails to work while in the process of performing your run which should be called in and documented on the OVCR card Thanks for the information. Link to comment Share on other sites More sharing options...
trife86 Posted December 15, 2018 Share #7 Posted December 15, 2018 On 12/14/2018 at 3:31 PM, Via Garibaldi 8 said: I've seen the ramp deployed for people in walkers plenty of times on the local bus lines. I would file a complaint online. Even if you don't know the bus #, note the bus stop, the route, and the time the bus came at said stop, and they should be able to take it from there. Having the Bus# though makes it easier in case there were multiple buses stopping there, so if you do have that information, be sure to include it. Fill out the link below: https://mta-nyc.custhelp.com/app/ask Yea indeed. Don't need Any sort of requirement to use the ramp, If you want it you get it. Doesn't matter if you have walker, cane, or no mobility device at all. Link to comment Share on other sites More sharing options...
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