first of all, please keep in mind, when you work for transit, you work for a massive bureaucracy with about 55,000 employees. Just because something doesn’t occur with the snap of a finger doesn’t mean people are being lazy. That’s really rude to say about some pretty hard working people.
that being said, this is not transit’s issue to worry about, but Kawasaki’s. They made the mistake, the cars are under warranty, this is all on them.
this is like getting one of those automotive recall notices in the mail.