joea2 Posted November 20, 2012 Share #1 Posted November 20, 2012 For some reason the first post didn't work, I apologize in advance if this is a repost. For every $50 metro card purchased I get at least one no transfer fare and my metro card balance gets deducted for a full fare when transferring onto another bus. Sometimes I experience up to 4 no transfer fare from one metro card purchase. In the past I had called the MTA customer services for a refund, I obviously have never gotten one fare refunded. Other passengers on my bus route have the same experience as I. There is some flaw in the system. Since I can never get a fare refunded, does anyone know how to prevent this from happening? Link to comment Share on other sites More sharing options...
FamousNYLover Posted November 21, 2012 Share #2 Posted November 21, 2012 For some reason the first post didn't work, I apologize in advance if this is a repost. For every $50 metro card purchased I get at least one no transfer fare and my metro card balance gets deducted for a full fare when transferring onto another bus. Sometimes I experience up to 4 no transfer fare from one metro card purchase. In the past I had called the MTA customer services for a refund, I obviously have never gotten one fare refunded. Other passengers on my bus route have the same experience as I. There is some flaw in the system. Since I can never get a fare refunded, does anyone know how to prevent this from happening? Can you be more specific? Regular MetroCard only allows free transfers within 2-hours, except for Staten Island is 3-legged transfer. For example, if you paid you fare on M1 along 5th-Madison Avs, you cannot get free transfer on M3 or M4. Same reason if you take NICE n20/n21 Northern Blvd, or Bee-Line Route #20/#21 along Rte 100, you cannot get free transfer. Or maybe, it could be farebox problem on MTA, NICE, Bee-Line buses sometimes often happens and steals fare sometimes or sometimes eat up the MetroCard. Maybe, MTA, LIBusOperator can correct me. Link to comment Share on other sites More sharing options...
Interested Rider Posted November 21, 2012 Share #3 Posted November 21, 2012 There is a previous thread that discussed this very same issue and provides some solutions to your problem. Please try the search mechanism located on the top of the forum and enter in some key words related to this topic. Your question may be answered there. Best of luck. Link to comment Share on other sites More sharing options...
checkmatechamp13 Posted November 21, 2012 Share #4 Posted November 21, 2012 For some reason the first post didn't work, I apologize in advance if this is a repost. For every $50 metro card purchased I get at least one no transfer fare and my metro card balance gets deducted for a full fare when transferring onto another bus. Sometimes I experience up to 4 no transfer fare from one metro card purchase. In the past I had called the MTA customer services for a refund, I obviously have never gotten one fare refunded. Other passengers on my bus route have the same experience as I. There is some flaw in the system. Since I can never get a fare refunded, does anyone know how to prevent this from happening? There actually is a form you can fill out to get a refund. Just go to a subway station and ask the token booth clerk for one (or there might be a way to print it out online). There are different boxes to check, and all you have to do is check the one that deals with transfer issues. Then, there's a little tear-off stub at the bottom, where you write down the number of the MetroCard for your personal records. I can't stress this enough, but keep that stub because these things often take a few months to process. There was a time when it took me 4 months just to get $2.05 off an expired MetroCard. Keep that for your records so they don't lose the MetroCard and you're out $50 or whatever you paid. Also keep in mind that sometimes, it says a fare is taken off, but it really hasn't been. Check the balance at one of those MetroCard readers in the subway, because if you had say, $10 before it was dipped in, you might still have $10 even if the farebox said that a fare was deducted. Link to comment Share on other sites More sharing options...
joea2 Posted November 21, 2012 Author Share #5 Posted November 21, 2012 Thank you all. FamousNYLover, it’s usually within 15 minutes of a transfer. My route doesn’t need 2 transfers. I have been keeping track of the metro card box number on my bus route (the box where you insert the metro card to paid fare on the bus). Metro card fare boxes have a serial number right below where you insert the metro card. My record shows there is this one box with same serial number that never gives me a transfer fare even using different metro card. What can one do with this information? Contact the MTA and hope someone can repair the metro card box? Does the MTA take this problem seriously? What do you think? Link to comment Share on other sites More sharing options...
checkmatechamp13 Posted November 21, 2012 Share #6 Posted November 21, 2012 Thank you all. FamousNYLover, it’s usually within 15 minutes of a transfer. My route doesn’t need 2 transfers. I have been keeping track of the metro card box number on my bus route (the box where you insert the metro card to paid fare on the bus). Metro card fare boxes have a serial number right below where you insert the metro card. My record shows there is this one box with same serial number that never gives me a transfer fare even using different metro card. What can one do with this information? Contact the MTA and hope someone can repair the metro card box? Does the MTA take this problem seriously? What do you think? Sure, it can't hurt. Theoretically, the B/O is supposed to write down when the farebox malfunctions, but sometimes they forget or it takes a while to get repaired, so it can't hurt to remind them of the problem. See if there's a place to make a note of the farebox number when you're asking for a refund. Link to comment Share on other sites More sharing options...
joea2 Posted November 21, 2012 Author Share #7 Posted November 21, 2012 MTA customer services do need some improvement. A rep said to me when I was trying to tell her the farebox serial number for a case refund she cut me off and said "I have already give you a case number. We can track it with the metro card number (the number on the back of the metro card below "expires")". I said I have never received a refund in the past so it would be better to include the farebox serial number. She said she has my metro card number that is all she needed. Thanks checkmatechamp13. I don't expect to get a refund. Maybe frequent reports can help improve the farebox system. Thanks for the info. Happy Thanksgiving. Link to comment Share on other sites More sharing options...
AndrewJC Posted November 22, 2012 Share #8 Posted November 22, 2012 Has anybody tried the eFIX system? https://efixmetrocard.mtanyct.info/ Link to comment Share on other sites More sharing options...
joea2 Posted November 23, 2012 Author Share #9 Posted November 23, 2012 It's a great link AndrewJC. I am sure I will experience the fare problem again. I'll give the web form a shot. Link to comment Share on other sites More sharing options...
youngblaze Posted November 24, 2012 Share #10 Posted November 24, 2012 Directly off the back of a transfer: Metrocard Customer Claims 130 Livingston Street, Brooklyn, NY 11201-9625 Call 511 or go to eFIX at mta.info Link to comment Share on other sites More sharing options...
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