I'll use an example. The bus operators are supposed to make announcements on the bus stops (major ones) before they are passed, so people have the chance to request. city bus operators use the Speakeasy and are required to use them on any bus that is equipped. NICE bus operators don't have that luxury, and none of them make announcements themselves, and when the Clever Devices aren't operating, they're not fulfilling ADA requirements by making announcements. And riders have already complained to NICE about this. That's why NICE is working to fix the Clever Devices up.