Queens Bus Redesign Discussion Thread

[Q43LTD]

Isn't the supposed to replace the 10 in that part of South Ozone Park?

[mikecintel]

Did anyone go to the Main Street Flushing Queens bus redesign feedback event?  After work I get off at my station Flushing Main street.  I am frustrated because I didn't find any tables at all nor people inside the 7 line between Dune Reade exit stairs.  So I said maybe it is near Macy entrance.  Then I went to the Macy entrance and went downstairs and I did not find any tables.  I ask the token both rep and she replied the famous MTA line " I don't know".  She said there are poster on the wall and I said yes but I don't see any tables. Then the rep didn't understand what I was saying.  She then told me to call 5-1-1.  Is she serious?? Call 511 to ask where the event is held and where it is located??? GIVE ME BREAK!  I so angry and frustrated.  Then I went back up and decided to cross the street and I saw 2 people has signs and under their arms.  After I got downstairs I ask the 2 college kids do you know where the Queens bus redesign table is?  To my surprise they said to me "There are no tables and it is ONLY us 2 people doing the Queens bus redesign".  WHAT?? Is that MTA serious that they ONLY have 2 people an they are college kids and there are no adults or a table that says Queens Bus Redesign feed back?  Anyway I gave me feedback on the Q61 and the Q15 route where I mostly take that route. I ask the 2 college kids and they didn't even wear a shirt saying MTA.  OMG this is a joke.  They just have a clipboard and a plain pin saying "Ask me a question?"  They didn't even wear a MTA vest.  The MTA expect a Queens Bus Redesign Feedback?? How the heck will people know when there are no tables inside the subway station and no poster inside the station?  The 2 college kids said "Yes we been  going up and downstairs" since 4PM to get feedback.  How can the MTA run their "business" like this and all they want is to raise the price of the subway and bus fare.  What Feedback is this?  It is nonsense where people don't know where it is and there are no tables to be found.  No wonder I didn't see people giving feedback because there is no table to be seen.  Anyway my feedback is the Q61 I can't have 30 minutes wait in the wee early morning and it has to be 10 minutes.  Peak AM is 10 minutes.  Mid-day is 15 minutes.  Peak PM is 10 minutes and Evening 10 minutes and late evening is 20 minutes.  For the Q15 I wanted the same as the Q61 bus.  For Saturday and Service it is even 10 minutes.  I expected MTA to be unorganized but I didn't expect this would happen for a Queens Bus Redesign feed back UGH!  I asked if Richard Davy was there (President of MTA) and those college kids said "No he is not scheduled to be here".  I said I have to speak to him about the feedback and other things like customer service.  Sorry about the rant but I am just telling my experience after I went to what the MTA calls "Queens Bus Redesign Feedback".  I hope if any of you do go to the Queens Bus Redesign Feedback you don't experience anything what I experience today.

The schedule for "In person bus redesign feedback" is here: https://new.mta.info/document/134101

The redesign team will be out in communities across Queens on the dates listed below from 4-7 p.m. In the case of extreme weather, events may be rescheduled so customers are advised to check the project webpage before heading out to an event.

Monday, March 25: 165 St Bus Terminal, underneath the canopy of the bus bays

Tuesday, March 26: Flushing-Main St , on the central mezzanine of the subway station **( I didn't find anyone in the central mezzanine of the subway station)**

Wednesday, March 27: Queens Center Mall, the northwest corner of Queens Blvd and Woodhaven Blvd

Tuesday, April 2:  Jamaica-179 St , on the central mezzanine

Wednesday, April 3: Myrtle-Wyckoff Pedestrian Plaza outside of  subway station (between Gates Av and Palmetto St)

Wednesday, April 3: Rockaway Park-Beach 116 St  subway station main entrance

Monday, April 8: Diversity Plaza near Jackson Heights 74 St-Roosevelt Av  subway station (between Broadway & 74 St)

Tuesday, April 9: Woodhaven Blvd southbound bus median outside the Rockaway Blvd  subway station (in front of PC Richard & Son)

Monday, April 15: Queens Village LIRR Station, at the corner of Springfield Blvd and Amboy Ln  

Tuesday, April 16: Union Tpke and Utopia Pkwy, on the southeast corner

Wednesday, April 17: Lefferts Blvd AirTrain Station, near the Q3, Q10, and B15 bus stops

Wednesday, April 17: Queens Plaza South and 28 St, on the southwest corner of the intersection

Mobile Sales pop-ups

In partnership with the MTA’s Mobile Sales team, the Queens Bus Network Redesign team will be on-site at five Mobile Sales locations this spring to meet with bus customers, talk about the Proposed Final Plan and routes proposed in their neighborhood, and receive feedback.

Monday, April 8 from 11 a.m.-2 p.m. in Astoria at Ditmars Blvd and 23 Av

Tuesday, April 16 from 10 a.m.-2 p.m. at the Rochdale Village Senior Center

Thursday, April 18 from 10 a.m.-12 p.m. in Jamaica at the Allen Community Senior Citizens Center

Tuesday, April 23 from 1 p.m.-3 p.m. in Maspeth at Grand Av and 69 St

Friday, May 3 from 1 p.m.-3 p.m. at the Rego Park Mall outside Marshall’s

Monday, May 13 from 10 a.m.-12 p.m. at the Bay Terrace Shopping Center (Bell Blvd and 24 Av)

Good luck to every one if you are going to one of the events.

Edited March 27 by mikecintel

[Cait Sith]

On 3/25/2024 at 9:50 AM, Q43LTD said:

Isn't the supposed to replace the 10 in that part of South Ozone Park?

Yeah...with the 37(two blocks away from their stop they are complaining about) replaces the Q10 to the Airport after 135th.

[MysteriousBtrain]

9 hours ago, mikecintel said:

Did anyone go to the Main Street Flushing Queens bus redesign feedback event?  After work I get off at my station Flushing Main street.  I am frustrated because I didn't find any tables at all nor people inside the 7 line between Dune Reade exit stairs.  So I said maybe it is near Macy entrance.  Then I went to the Macy entrance and went downstairs and I did not find any tables.  I ask the token both rep and she replied the famous MTA line " I don't know".  She said there are poster on the wall and I said yes but I don't see any tables. Then the rep didn't understand what I was saying.  She then told me to call 5-1-1.  Is she serious?? Call 511 to ask where the event is held and where it is located??? GIVE ME BREAK!  I so angry and frustrated.  Then I went back up and decided to cross the street and I saw 2 people has signs and under their arms.  After I got downstairs I ask the 2 college kids do you know where the Queens bus redesign table is?  To my surprise they said to me "There are no tables and it is ONLY us 2 people doing the Queens bus redesign".  WHAT?? Is that MTA serious that they ONLY have 2 people an they are college kids and there are no adults or a table that says Queens Bus Redesign feed back?  Anyway I gave me feedback on the Q61 and the Q15 route where I mostly take that route. I ask the 2 college kids and they didn't even wear a shirt saying MTA.  OMG this is a joke.  They just have a clipboard and a plain pin saying "Ask me a question?"  They didn't even wear a MTA vest.  The MTA expect a Queens Bus Redesign Feedback?? How the heck will people know when there are no tables inside the subway station and no poster inside the station?  The 2 college kids said "Yes we been  going up and downstairs" since 4PM to get feedback.  How can the MTA run their "business" like this and all they want is to raise the price of the subway and bus fare.  What Feedback is this?  It is nonsense where people don't know where it is and there are no tables to be found.  No wonder I didn't see people giving feedback because there is no table to be seen.  Anyway my feedback is the Q61 I can't have 30 minutes wait in the wee early morning and it has to be 10 minutes.  Peak AM is 10 minutes.  Mid-day is 15 minutes.  Peak PM is 10 minutes and Evening 10 minutes and late evening is 20 minutes.  For the Q15 I wanted the same as the Q61 bus.  For Saturday and Service it is even 10 minutes.  I expected MTA to be unorganized but I didn't expect this would happen for a Queens Bus Redesign feed back UGH!  I asked if Richard Davy was there (President of MTA) and those college kids said "No he is not scheduled to be here".  I said I have to speak to him about the feedback and other things like customer service.  Sorry about the rant but I am just telling my experience after I went to what the MTA calls "Queens Bus Redesign Feedback".  I hope if any of you do go to the Queens Bus Redesign Feedback you don't experience anything what I experience today.

The schedule for "In person bus redesign feedback" is here: https://new.mta.info/document/134101

The redesign team will be out in communities across Queens on the dates listed below from 4-7 p.m. In the case of extreme weather, events may be rescheduled so customers are advised to check the project webpage before heading out to an event.

Monday, March 25: 165 St Bus Terminal, underneath the canopy of the bus bays

Tuesday, March 26: Flushing-Main St , on the central mezzanine of the subway station **( I didn't find anyone in the central mezzanine of the subway station)**

Wednesday, March 27: Queens Center Mall, the northwest corner of Queens Blvd and Woodhaven Blvd

Tuesday, April 2:  Jamaica-179 St , on the central mezzanine

Wednesday, April 3: Myrtle-Wyckoff Pedestrian Plaza outside of  subway station (between Gates Av and Palmetto St)

Wednesday, April 3: Rockaway Park-Beach 116 St  subway station main entrance

Monday, April 8: Diversity Plaza near Jackson Heights 74 St-Roosevelt Av  subway station (between Broadway & 74 St)

Tuesday, April 9: Woodhaven Blvd southbound bus median outside the Rockaway Blvd  subway station (in front of PC Richard & Son)

Monday, April 15: Queens Village LIRR Station, at the corner of Springfield Blvd and Amboy Ln  

Tuesday, April 16: Union Tpke and Utopia Pkwy, on the southeast corner

Wednesday, April 17: Lefferts Blvd AirTrain Station, near the Q3, Q10, and B15 bus stops

Wednesday, April 17: Queens Plaza South and 28 St, on the southwest corner of the intersection

Mobile Sales pop-ups

In partnership with the MTA’s Mobile Sales team, the Queens Bus Network Redesign team will be on-site at five Mobile Sales locations this spring to meet with bus customers, talk about the Proposed Final Plan and routes proposed in their neighborhood, and receive feedback.

Monday, April 8 from 11 a.m.-2 p.m. in Astoria at Ditmars Blvd and 23 Av

Tuesday, April 16 from 10 a.m.-2 p.m. at the Rochdale Village Senior Center

Thursday, April 18 from 10 a.m.-12 p.m. in Jamaica at the Allen Community Senior Citizens Center

Tuesday, April 23 from 1 p.m.-3 p.m. in Maspeth at Grand Av and 69 St

Friday, May 3 from 1 p.m.-3 p.m. at the Rego Park Mall outside Marshall’s

Monday, May 13 from 10 a.m.-12 p.m. at the Bay Terrace Shopping Center (Bell Blvd and 24 Av)

Good luck to every one if you are going to one of the events.

Report that to the MTA with an email or tag on Twitter. The more people do this the sooner the MTA realizes they can't be playing slick to try and get what they want.

If it's not mentioned on the Queens Bus redesign group I'm part of, I'll definitely give it a mention.

[mikecintel]

1 hour ago, MysteriousBtrain said:

Report that to the MTA with an email or tag on Twitter. The more people do this the sooner the MTA realizes they can't be playing slick to try and get what they want.

If it's not mentioned on the Queens Bus redesign group I'm part of, I'll definitely give it a mention.

Thank you for your reply I appreciate it.  I joined on the FB group but I don't if you are in that group.  They didn't mention in FB that it was in Flushing queens the even but I know this because i went to the MTA website and that's how I know.  I just went to FB group and someone post my comment. Thank you so much for whoever posted my comment.  I will definitely write to the MTA.  Well I wrote to the MTA and then there is an error and it says" Unable to submit feedback. Please contact MTA customer service for assistance." Are they serious?  I think I am done speak to the MTA.  They useless CRAP!  Again sorry for frustration and apologies again.

Edited March 27 by mikecintel

[mikecintel]

4 hours ago, mikecintel said:

Thank you for your reply I appreciate it.  I joined on the FB group but I don't if you are in that group.  They didn't mention in FB that it was in Flushing queens the even but I know this because i went to the MTA website and that's how I know.  I just went to FB group and someone post my comment. Thank you so much for whoever posted my comment.  I will definitely write to the MTA.  Well I wrote to the MTA and then there is an error and it says" Unable to submit feedback. Please contact MTA customer service for assistance." Are they serious?  I think I am done speak to the MTA.  They useless CRAP!  Again sorry for frustration and apologies again.

Never mind it is back.

Edited March 27 by mikecintel

[BrooklynBus]

 

Proof that the MTA isn't interested in public participation regarding the bus redesigns. They just want it to appear they are.

1} Rockaway residents have consistently opposed the Q35 rerouting on five separate occasions, including two before the Queens bus redesign, and have been ignored. The proposed change offers no benefits for Rockaway and is detrimental.

https://www.rockawaytimes.com/keep-the-q35-as-is/  

2) Councilperson Paladino held a zoom meeting with the MTA on the Queens Resign on March 25 which the MTA would not publicize on its website.

3. They placed posters outside to be exposed to the elements.

https://www.rockawaytimes.com/kill-the-q35-another-mta-stealth-attack/

From Facebook:

4. "So word has it the MTA is telling people to go to pop-up events and doing their best to hide/not host to get what they want on the plan instead of actual input. There was an instance where there was supposed to be hosting at Flushing but not only was there no tables, it is ONLY 2 college kids in regular clothing doing the Queens bus redesign. If you wish to attend these events, be aware they may do their best to hide in the general public so nobody can spot them and say they did outreach.

Share this to everyone who wants to put feedback onto the redesign and let the MTA know we will not stand for this foolishness and outright avoiding the general public!!!"

From NY Transit Forums:

5. "mikecintel said:

Did anyone go to the Main Street Flushing Queens bus redesign feedback event? After work I get off at my station Flushing Main street. I am frustrated because I didn't find any tables at all nor people inside the 7 line between Dune Reade exit stairs. So I said maybe it is near Macy entrance. Then I went to the Macy entrance and went downstairs and I did not find any tables. I ask the token both rep and she replied the famous MTA line " I don't know". She said there are poster on the wall and I said yes but I don't see any tables. Then the rep didn't understand what I was saying. She then told me to call 5-1-1. Is she serious?? Call 511 to ask where the event is held and where it is located??? GIVE ME BREAK! I so angry and frustrated. Then I went back up and decided to cross the street and I saw 2 people has signs and under their arms. After I got downstairs I ask the 2 college kids do you know where the Queens bus redesign table is? To my surprise they said to me "There are no tables and it is ONLY us 2 people doing the Queens bus redesign". WHAT?? Is that MTA serious that they ONLY have 2 people an they are college kids and there are no adults or a table that says Queens Bus Redesign feed back? Anyway I gave me feedback on the Q61 and the Q15 route where I mostly take that route. I ask the 2 college kids and they didn't even wear a shirt saying MTA. OMG this is a joke. They just have a clipboard and a plain pin saying "Ask me a question?" They didn't even wear a MTA vest. The MTA expect a Queens Bus Redesign Feedback?? How the heck will people know when there are no tables inside the subway station and no poster inside the station? The 2 college kids said "Yes we been going up and downstairs" since 4PM to get feedback. How can the MTA run their "business" like this and all they want is to raise the price of the subway and bus fare. What Feedback is this? It is nonsense where people don't know where it is and there are no tables to be found. No wonder I didn't see people giving feedback because there is no table to be seen. Anyway my feedback is the Q61 I can't have 30 minutes wait in the wee early morning and it has to be 10 minutes. Peak AM is 10 minutes. Mid-day is 15 minutes. Peak PM is 10 minutes and Evening 10 minutes and late evening is 20 minutes. For the Q15 I wanted the same as the Q61 bus. For Saturday and Service it is even 10 minutes. I expected MTA to be unorganized but I didn't expect this would happen for a Queens Bus Redesign feed back UGH! I asked if Richard Davy was there (President of MTA) and those college kids said "No he is not scheduled to be here". I said I have to speak to him about the feedback and other things like customer service. Sorry about the rant but I am just telling my experience after I went to what the MTA calls "Queens Bus Redesign Feedback". I hope if any of you do go to the Queens Bus Redesign Feedback you don't experience anything what I experience today."

6. When the MTA went to the Sheepshead Bay Station last year to "publicize" the Brooklyn bus network redesign, the two employes with buttons hid near the employee bathrooms away from all the foot traffic until I insisted that they relocate to in front of the subway station where they would be more noticeable.

We need to have meaningful public participation. Elected Officials, ARE YOU LISTENING?

[B35 via Church]

23 hours ago, BrooklynBus said:

From Facebook:

4. "So word has it the MTA is telling people to go to pop-up events and doing their best to hide/not host to get what they want on the plan instead of actual input. There was an instance where there was supposed to be hosting at Flushing but not only was there no tables, it is ONLY 2 college kids in regular clothing doing the Queens bus redesign. If you wish to attend these events, be aware they may do their best to hide in the general public so nobody can spot them and say they did outreach.

Share this to everyone who wants to put feedback onto the redesign and let the MTA know we will not stand for this foolishness and outright avoiding the general public!!!"

 

From NY Transit Forums:

5. "mikecintel said: >>THIS<<

Not that it takes away from the point, but #4 has to be referencing #5...

 

On 3/26/2024 at 9:38 PM, mikecintel said:

Did anyone go to the Main Street Flushing Queens bus redesign feedback event?  After work I get off at my station Flushing Main street.  I am frustrated because I didn't find any tables at all nor people inside the 7 line between Duane Reade exit stairs.  So I said maybe it is near Macy entrance.  Then I went to the Macy entrance and went downstairs and I did not find any tables.  I ask the token both rep and she replied the famous MTA line " I don't know".  She said there are poster on the wall and I said yes but I don't see any tables. Then the rep didn't understand what I was saying.  She then told me to call 5-1-1.  Is she serious?? Call 511 to ask where the event is held and where it is located??? GIVE ME BREAK!  I so angry and frustrated.  Then I went back up and decided to cross the street and I saw 2 people has signs and under their arms.  After I got downstairs I ask the 2 college kids do you know where the Queens bus redesign table is?  To my surprise they said to me "There are no tables and it is ONLY us 2 people doing the Queens bus redesign".  WHAT?? Is that MTA serious that they ONLY have 2 people an they are college kids and there are no adults or a table that says Queens Bus Redesign feed back? 

Quite frankly, the educational level of the 2 poor souls they threw to the wolves is rather irrelevant to me (all things considered)... This debacle represents a new low the MTA has hit... Anyone would have to be a fool at this point to believe the MTA is still in it to provide optimal public transit for the NYC region... But of course, the kool-aid drinkers will still slurp-slurp & go AHhhHHhhh at this f***in' bullshit....

[mikecintel]

On 3/28/2024 at 7:43 PM, BrooklynBus said:

 

Proof that the MTA isn't interested in public participation regarding the bus redesigns. They just want it to appear they are.

1} Rockaway residents have consistently opposed the Q35 rerouting on five separate occasions, including two before the Queens bus redesign, and have been ignored. The proposed change offers no benefits for Rockaway and is detrimental.

https://www.rockawaytimes.com/keep-the-q35-as-is/  

2) Councilperson Paladino held a zoom meeting with the MTA on the Queens Resign on March 25 which the MTA would not publicize on its website.

3. They placed posters outside to be exposed to the elements.

https://www.rockawaytimes.com/kill-the-q35-another-mta-stealth-attack/

From Facebook:

4. "So word has it the MTA is telling people to go to pop-up events and doing their best to hide/not host to get what they want on the plan instead of actual input. There was an instance where there was supposed to be hosting at Flushing but not only was there no tables, it is ONLY 2 college kids in regular clothing doing the Queens bus redesign. If you wish to attend these events, be aware they may do their best to hide in the general public so nobody can spot them and say they did outreach.

Share this to everyone who wants to put feedback onto the redesign and let the MTA know we will not stand for this foolishness and outright avoiding the general public!!!"

From NY Transit Forums:

5. "mikecintel said:

Did anyone go to the Main Street Flushing Queens bus redesign feedback event? After work I get off at my station Flushing Main street. I am frustrated because I didn't find any tables at all nor people inside the 7 line between Dune Reade exit stairs. So I said maybe it is near Macy entrance. Then I went to the Macy entrance and went downstairs and I did not find any tables. I ask the token both rep and she replied the famous MTA line " I don't know". She said there are poster on the wall and I said yes but I don't see any tables. Then the rep didn't understand what I was saying. She then told me to call 5-1-1. Is she serious?? Call 511 to ask where the event is held and where it is located??? GIVE ME BREAK! I so angry and frustrated. Then I went back up and decided to cross the street and I saw 2 people has signs and under their arms. After I got downstairs I ask the 2 college kids do you know where the Queens bus redesign table is? To my surprise they said to me "There are no tables and it is ONLY us 2 people doing the Queens bus redesign". WHAT?? Is that MTA serious that they ONLY have 2 people an they are college kids and there are no adults or a table that says Queens Bus Redesign feed back? Anyway I gave me feedback on the Q61 and the Q15 route where I mostly take that route. I ask the 2 college kids and they didn't even wear a shirt saying MTA. OMG this is a joke. They just have a clipboard and a plain pin saying "Ask me a question?" They didn't even wear a MTA vest. The MTA expect a Queens Bus Redesign Feedback?? How the heck will people know when there are no tables inside the subway station and no poster inside the station? The 2 college kids said "Yes we been going up and downstairs" since 4PM to get feedback. How can the MTA run their "business" like this and all they want is to raise the price of the subway and bus fare. What Feedback is this? It is nonsense where people don't know where it is and there are no tables to be found. No wonder I didn't see people giving feedback because there is no table to be seen. Anyway my feedback is the Q61 I can't have 30 minutes wait in the wee early morning and it has to be 10 minutes. Peak AM is 10 minutes. Mid-day is 15 minutes. Peak PM is 10 minutes and Evening 10 minutes and late evening is 20 minutes. For the Q15 I wanted the same as the Q61 bus. For Saturday and Service it is even 10 minutes. I expected MTA to be unorganized but I didn't expect this would happen for a Queens Bus Redesign feed back UGH! I asked if Richard Davy was there (President of MTA) and those college kids said "No he is not scheduled to be here". I said I have to speak to him about the feedback and other things like customer service. Sorry about the rant but I am just telling my experience after I went to what the MTA calls "Queens Bus Redesign Feedback". I hope if any of you do go to the Queens Bus Redesign Feedback you don't experience anything what I experience today."

6. When the MTA went to the Sheepshead Bay Station last year to "publicize" the Brooklyn bus network redesign, the two employes with buttons hid near the employee bathrooms away from all the foot traffic until I insisted that they relocate to in front of the subway station where they would be more noticeable.

We need to have meaningful public participation. Elected Officials, ARE YOU LISTENING?

I am surprised that someone copy and paste my quote putting FB but at least that shows people are stopping by this forum to look so that is good.

[mikecintel]

15 minutes ago, B35 via Church said:

Not that it takes away from the point, but #4 has to be referencing #5...

 

Quite frankly, the educational level of the 2 poor souls they threw to the wolves is rather irrelevant to me (all things considered)... This debacle represents a new low the MTA has hit... Anyone would have to be a fool at this point to believe the MTA is still in it to provide optimal public transit for the NYC region... But of course, the kool-aid drinkers will still slurp-slurp & go AHhhHHhhh at this f***in' bullshit....

Yes #4 is referencing to #5.  I have no faith in the MTA anymore after this.  This pretty sad.  I agree with you about what you are saying about koo-aid drinkers. When I call CS for MTA all they say is I don't know and that is it and they hang you up.  I am so sick of that nonsense.  I work in Info Tech and I can't do that to my customers at all.  If I don't know I ask my supervisor or my colleagues for help and then when I find out the answer and I call the customers back.  Then they (customers) write an email to supervisor saying I am doing a great job and that I finding the answering calling them back.  MTA should do that too but I don't see that happening at all.  Zero chance at all.

[B35 via Church]

18 minutes ago, mikecintel said:

Yes #4 is referencing to #5.  I have no faith in the MTA anymore after this.  This pretty sad.  I agree with you about what you are saying about koo-aid drinkers. When I call CS for MTA all they say is I don't know and that is it and they hang you up.  I am so sick of that nonsense.  I work in Info Tech and I can't do that to my customers at all.  If I don't know I ask my supervisor or my colleagues for help and then when I find out the answer and I call the customers back.  Then they (customers) write an email to supervisor saying I am doing a great job and that I finding the answering calling them back.  MTA should do that too but I don't see that happening at all.  Zero chance at all.

Forget about it.... You & those that have your mindset are few & far between..... For as large an agency it is, the MTA, in this aspect, still represents a microcosm of the quality of customer service in this country, as a whole.... Some will tell you that quality customer service is completely dead... I won't go that far, but being perfectly honest, as the poor get poorer, the "quality" of the customer that's expecting exceptional customer service definitely does not help matters.....

I have said in the past on here (and still believe it to this day) that there is an adversarial relationship between the MTA & the riding public...

[mikecintel]

16 minutes ago, B35 via Church said:

Forget about it.... You & those that have your mindset are few & far between..... For as large an agency it is, the MTA, in this aspect, still represents a microcosm of the quality of customer service in this country, as a whole.... Some will tell you that quality customer service is completely dead... I won't go that far, but being perfectly honest, as the poor get poorer, the "quality" of the customer that's expecting exceptional customer service definitely does not help matters.....

I have said in the past on here (and still believe it to this day) that there is an adversarial relationship between the MTA & the riding public...

Yes you are right very few people think like me what I said about customer service.  I work Info Tech in the help desk and that is what they train us so that is why i am saying that.  Yes that I agree with you the poor gets poorer.  Well what you said is true expecting exceptional customer in this day and age it is gone. I agree that there is arguments between the MTA and the riding public. I understand what you mean about this day but Richard Davy should not say we are improving customer service when there is no customer service. Too me that is like "false advertising".

Edited March 30 by mikecintel

[BrooklynBus]

29 minutes ago, mikecintel said:

Yes you are right very few people think like me what I said about customer service.  I work Info Tech in the help desk and that is what they train us so that is why i am saying that.  Yes that I agree with you the poor gets poorer.  Well what you said is true expecting exceptional customer in this day and age it is gone. I agree that there is arguments between the MTA and the riding public. I understand what you mean about this day but Richard Davy should not say we are improving customer service when there is no customer service. Too me that is like "false advertising".

Any question or suggestion made to the MTA gets an immediate automatic reply with a number thanking you, and you never hear from them again. The status is marked open or closed, but they never give you a reason. To me that is zero customer service. I remember years ago personally writing to Byford, and Howard Roberts and Joseph Smith when they were in charge of Buses and always received a reply usually quickly. Now if you write to any individual, they just ignore you. 

[mikecintel]

7 minutes ago, BrooklynBus said:

Any question or suggestion made to the MTA gets an immediate automatic reply with a number thanking you, and you never hear from them again. The status is marked open or closed, but they never give you a reason. To me that is zero customer service. I remember years ago personally writing to Byford, and Howard Roberts and Joseph Smith when they were in charge of Buses and always received a reply usually quickly. Now if you write to any individual, they just ignore you. 

100% agreed with you.  It is Zero customer service.  Basically the suggestion or question made to the MTA it is like talking to robot.  Yup they simply "don't care" and they only care about jacking the price do false advertising until when something major happen and the NTSB or some other agency investigate the MTA and then they get their act together.  Yes we need another Byford is what we need and that is truly customer service. I miss Byford.  The MTA is going down hill.  I wonder when another company will "acquire" the MTA.Hmmmm.

Edited March 30 by mikecintel

[checkmatechamp13]

https://new.mta.info/press-release/mta-announces-five-open-houses-gather-feedback-proposed-queens-bus-network-redesign

[FLX9304]

On 3/29/2024 at 9:07 PM, mikecintel said:

100% agreed with you.  It is Zero customer service.  Basically the suggestion or question made to the MTA it is like talking to robot.  Yup they simply "don't care" and they only care about jacking the price do false advertising until when something major happen and the NTSB or some other agency investigate the MTA and then they get their act together.  Yes we need another Byford is what we need and that is truly customer service. I miss Byford.  The MTA is going down hill.  I wonder when another company will "acquire" the MTA.Hmmmm.

The only way that the MTA is gonna change for the better isn’t done by the MTA themselves. History traces way back to where merges are a thing now. You saw how private bus companies were being taken over when they’re bankrupt, they sell their assets to the city themselves. The BOT took over every bus company from 1940-1950, then were succeeded by the  in 1953 until 1968 when the  took over. Only one bus company is off the MTA: Long Island Bus, now Nassau Inter County Express. In 2011, the MTA forced LIB to pay its fare share or have a draconian cuts to its routes. Nagano said “Hell No” and the agreement ended. On 1/1/2012, LIB became NICE. 
so there could be a new company if someone can get  things: 

1. start up

2. signatures 

[Robert Spire]

On 3/29/2024 at 7:29 PM, B35 via Church said:

 

 

Quite frankly, the educational level of the 2 poor souls they threw to the wolves is rather irrelevant to me (all things considered)... This debacle represents a new low the MTA has hit... Anyone would have to be a fool at this point to believe the MTA is still in it to provide optimal public transit for the NYC region... But of course, the kool-aid drinkers will still slurp-slurp & go AHhhHHhhh at this f***in' bullshit....

I think it is more than that. Some of the kool aid drinkers are part of groups like Riders Alliance who are there to take advantage of the lack of solidarity between non express bus riders to claim to speak for ALL transit riders when they really speak for the big tech, hedge fund and other corporate interests that fund them. 

[mikecintel]

2 hours ago, FLX9304 said:

The only way that the MTA is gonna change for the better isn’t done by the MTA themselves. History traces way back to where merges are a thing now. You saw how private bus companies were being taken over when they’re bankrupt, they sell their assets to the city themselves. The BOT took over every bus company from 1940-1950, then were succeeded by the  in 1953 until 1968 when the  took over. Only one bus company is off the MTA: Long Island Bus, now Nassau Inter County Express. In 2011, the MTA forced LIB to pay its fare share or have a draconian cuts to its routes. Nagano said “Hell No” and the agreement ended. On 1/1/2012, LIB became NICE. 
so there could be a new company if someone can get  things: 

1. start up

2. signatures 

Yes what you said is correct with now a days everything is "mergers" just like the banks Capital one want to "merge" with Discover card.  I remember those times like the Queens Surface corp and LIB.

[JAzumah]

For those interested: The MTA plans to implement the Queens changes in Spring 2025. It might happen in two phases, with the Brooklyn/Queens stuff happening later.

[Robert Spire]

6 hours ago, JAzumah said:

For those interested: The MTA plans to implement the Queens changes in Spring 2025. It might happen in two phases, with the Brooklyn/Queens stuff happening later.

I wonder if they'll leave the express alone like they did with the Bronx? 

[Cait Sith]

18 minutes ago, Robert Spire said:

I wonder if they'll leave the express alone like they did with the Bronx? 

Not all of the bronx express routes were spared.

[B35 via Church]

On 4/3/2024 at 1:17 PM, Robert Spire said:

I think it is more than that. Some of the kool aid drinkers are part of groups like Riders Alliance who are there to take advantage of the lack of solidarity between non express bus riders to claim to speak for ALL transit riders when they really speak for the big tech, hedge fund and other corporate interests that fund them. 

You think.... What, is more than that?

On 3/29/2024 at 9:01 PM, BrooklynBus said:

Any question or suggestion made to the MTA gets an immediate automatic reply with a number thanking you, and you never hear from them again. The status is marked open or closed, but they never give you a reason. To me that is zero customer service. I remember years ago personally writing to Byford, and Howard Roberts and Joseph Smith when they were in charge of Buses and always received a reply usually quickly. Now if you write to any individual, they just ignore you. 

That is exactly why I never bothered wasting time filing any sort of complaint or issue their way.... Canned ass responses piss me off to no end: I'd honestly rather be ignored than to be fed some automated response....

Edited April 4 by B35 via Church

[7-express]

1 hour ago, Robert Spire said:

I wonder if they'll leave the express alone like they did with the Bronx? 

They'll probably at the very least try to push through with the service frequency cuts they were swinging for.  Though arguably things may change when congestion pricing takes effect and more commuters pivot to other options, including express buses.